Role: Guest Acquisition & Experience Specialist (Ghana Portfolio)

Location: Remote (Must align with Eastern Time Zone / EST operations – 5 or 4 hours behind GMT)

Employment Type: Full-Time Contract

Compensation: Competitive Base Pay + Uncapped Performance Incentives

About Tempho

Tempho is a high-growth proptech platform redefining the global residential rental market by seamlessly connecting travelers, corporate professionals, and international guests with pre-verified, premium furnished accommodations. As Toronto prepares to host the FIFA World Cup 2026, Tempho is positioning itself as the premier housing partner for international fans, high-profile dignitaries, and corporate groups seeking elite turnkey living spaces.

We are expanding our international operations team and are seeking a high-energy, results-driven Guest Acquisition & Experience Specialist to spearhead our dedicated Ghanaian portfolio, capturing and managing demand from within Ghana and across the global diaspora.

The Role & Core Mission

As the Guest Acquisition & Experience Specialist, you will completely own the demand pipeline, conversion strategy, and end-to-end relationship management for Ghanaian soccer fans, corporate delegations, and high-profile talent traveling to Toronto for the World Cup.

Your mission is dual-focused: executing high-yield outbound and inbound sales campaigns to secure premium premium-tier group bookings, and providing flawless concierge-level customer service. You are a natural relationship builder who can communicate with absolute authority, effortlessly navigating conversations with everyday passionate fans as well as high-net-worth individuals and public figures.

What You’ll Do (Core Responsibilities)

• Global Lead Acquisition & Conversion: Proactively source, engage, and close premium accommodation packages for Ghanaian fans, fan groups, corporate entities, and travel agencies based in Ghana and globally.
• High-Profile Talent Concierge: Act as the direct, premium point of contact for VIPs, celebrities, and high-profile delegates, managing their custom booking requirements with strict confidentiality and elite professionalism.
• End-to-End Account & Relationship Management: Manage the entire customer journey from initial inquiry and lease execution to payment collection and pre-arrival logistics, maximizing customer satisfaction and referrals.
• Multi-Channel Engagement: Deploy strategic communication workflows across email, phone, and digital messaging channels to nurture inbound inquiries and transform them into confirmed platform listings bookings.
• On-Demand Operational Support: Provide real-time support and cross-functional coordination with our Canadian operations team to resolve complex guest inquiries, booking modifications, and local logistics.

What You’ll Bring (Candidate Profile & Requirements)

• Sales Mastery & High-Touch Service: Up to 2 years of proven success in high-ticket B2C/B2B sales, luxury hospitality booking, corporate account management, or remote customer success roles. You are a natural closer who thrives under tight timelines.
• Cultural Alignment & Language Fluency: Professional, flawless command of English alongside native fluency in at least one major Ghanaian language (e.g., Twi, Ga, or Ewe) to establish instant, unshakeable trust across diverse demographics.
• VIP & High-Profile Management Capability: The emotional intelligence, composure, and distinct personality required to confidently engage, negotiate with, and manage relationships for high-profile talent and corporate executives.
• Operational Flexibility: Total willingness to work non-traditional, long hours aligned tightly with Eastern Standard Time (EST) to ensure instant responsiveness to our Canadian market and international travelers.
• Tech & Digital Literacy: Proficient in navigating cloud-based CRM architectures, digital payment gateways, communication tools (e.g., WhatsApp Business API, GoHighLevel), and leveraging modern AI enablement applications.

What We Offer

• A competitive base hourly structure bolstered by an aggressive, uncapped incentive model directly tied to the gross volume of bookings secured.
• The flexibility of an entirely remote global workspace utilizing cutting-edge sales technology.
• Path to Permanent Full-Time: Exceptional performers who hit their acquisition milestones during this tournament phase will be fast-tracked into permanent, long-term international expansion roles with Tempho.

Why Join Us

We are building the definitive housing infrastructure for the world’s biggest sporting event, and we are doing it with speed. At Tempho, you will have a direct hand in shaping international sports hospitality pipelines from the ground up.

• Direct Influence & Impact: You will lead a high-visibility, dedicated national portfolio, working alongside the founding team to execute global growth strategies.
• Uncapped Career & Income Growth: We reward raw execution. Your earning potential is entirely linked to your closing velocity, with structured growth trajectories as the platform scales.
• A Real, Solvable Mission: We skip the generic startup buzzwords to focus on what matters: delivering flawless premium housing solutions to global travelers when the world is watching.

How to Apply

• Apply online by clicking on the application button.
• Want to skip the line? Include a link to a quick 60-second video introducing yourself, highlighting your experience managing high-profile clients, and telling us why you’re the absolute best choice to lead this portfolio. We value energy, poise, and real-world execution over a resume—show us what you’ve got.

Ideal Candidate:

• Creative with drink preparation
• Passionate about healthy ingredients
• Friendly and customer-focused |
• Experience as a barista/bartender/mixologist (non-alcoholic)

How to Apply

Apply online by clicking the application button.

Key Responsibilities

Client Communication & Support
•Respond to customer inquiries via phone, WhatsApp, email, and social media
•Assist users with ticket purchases, bookings, and platform navigation
•Resolve customer complaints quickly and professionally
•Provide real-time support during live events and booking periods

Client Onboarding & Relationship Management
•Onboard new event organizers and businesses onto the platforms
•Guide clients on how to use Ayatickets and AyaBookings effectively
•Maintain strong, long-term relationships with clients
•Follow up with clients to ensure satisfaction and retention
•Platform Administration
•Help upload and manage events on Ayatickets
•Assist businesses in setting up booking schedules on AyaBookings
•Monitor ticket sales and booking activity
•Ensure event and booking details are accurate and up to date

Operational Support
•Coordinate with internal teams (tech, marketing, sales)
•Track and report customer feedback and common issues
•Support event-day operations when necessary
•Assist in improving customer experience processes

Sales & Growth Support
•Identify opportunities to upsell or onboard new clients
•Educate clients on additional features (USSD, analytics, etc.)
•Encourage adoption of digital ticketing and booking tools
Skills & Qualifications
•Strong communication and interpersonal skills
•Excellent problem-solving ability
•Tech-savvy and comfortable using digital platforms
•Ability to multitask and work in a fast-paced environment
•Good organizational and time management skills

Experience
•Previous experience in customer service, relationship management, or admin roles is a plus
•Experience in events, hospitality, or tech platforms is an advantage.

How to Apply

Send application

Send application via: https://careers.ayatickets.net/job-openings/

Subject: Relationship Manager / Customer Support Admin Application