Location: Tema, Greater Accra Region, Ghana

About MBH Power Ghana

MBH Power Ghana is part of the MBH Power Group, a leading international energy solutions company providing services in power generation, transmission, distribution, metering, and energy infrastructure projects across emerging markets. With operations spanning multiple countries, MBH Power is committed to delivering innovative, reliable, and sustainable energy solutions that power economic growth and development.

Job Summary

We are seeking a proactive, detail-oriented, and highly organized Accounts Officer to support our finance operations and ensure accurate financial management across revenue, expenditure, and statutory compliance functions.

The successful candidate will be responsible for managing accounts receivable, accounts payable, reconciliations, financial recordkeeping, and regulatory obligations while supporting management with timely financial information and reporting. This role requires strong analytical skills, high integrity, and the ability to work effectively in a fast-paced corporate environment.

Key Responsibilities

Accounts Receivable Management

• Generate customer invoices and monitor collections.
• Follow up on outstanding receivables and ensure timely payments.
• Maintain accurate customer account records and ageing reports.
• Reconcile customer accounts and resolve billing discrepancies.

Accounts Payable Management

• Verify supplier invoices and supporting documentation.
• Process payments to vendors and service providers in accordance with company policies.
• Maintain accurate accounts payable records and schedules.
• Reconcile supplier statements and address discrepancies promptly.

Financial Accounting & Reporting

• Record and maintain accurate accounting entries in the accounting system.
• Prepare monthly bank reconciliations and account reconciliations.
• Assist with month-end and year-end closing activities.
• Support the preparation of management accounts and financial reports.
• Maintain proper filing and documentation of financial records.

Statutory Compliance & Tax Administration

• Prepare and facilitate timely filing of VAT, PAYE, SSNIT, Withholding Tax, and other statutory obligations.
• Ensure compliance with relevant tax regulations and financial reporting requirements.
• Support audits by preparing schedules and providing required documentation.
• Liaise with regulatory bodies and external auditors when required.

Budgeting & Financial Control

• Monitor expenditure against approved budgets.
• Assist in tracking project-related expenses and cost allocations.
• Support internal control processes and identify areas for improvement.
• Ensure compliance with company financial policies and procedures.

Qualifications & Experience

• Bachelor’s Degree in Accounting, Finance, Commerce, or a related field.
• Professional qualification (ACCA, ICA Ghana, CIMA, or part qualification) will be an advantage.
• Minimum of 3 years’ experience in accounting, finance, or a related role.
• Strong understanding of Ghanaian tax laws and statutory compliance requirements.
• Experience with accounting software and ERP systems.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.

Required Competencies

• Strong analytical and problem-solving skills.
• Excellent attention to detail and accuracy.
• High level of integrity and confidentiality.
• Good communication and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.

What We Offer

• Opportunity to work with a leading multinational energy solutions company.
• Professional growth and career development opportunities.
• Exposure to large-scale infrastructure and energy projects.
• Collaborative and performance-driven work environment.

How to Apply

Apply online by clicking on the application button.

Key Responsibilities

Client Communication & Support
•Respond to customer inquiries via phone, WhatsApp, email, and social media
•Assist users with ticket purchases, bookings, and platform navigation
•Resolve customer complaints quickly and professionally
•Provide real-time support during live events and booking periods

Client Onboarding & Relationship Management
•Onboard new event organizers and businesses onto the platforms
•Guide clients on how to use Ayatickets and AyaBookings effectively
•Maintain strong, long-term relationships with clients
•Follow up with clients to ensure satisfaction and retention
•Platform Administration
•Help upload and manage events on Ayatickets
•Assist businesses in setting up booking schedules on AyaBookings
•Monitor ticket sales and booking activity
•Ensure event and booking details are accurate and up to date

Operational Support
•Coordinate with internal teams (tech, marketing, sales)
•Track and report customer feedback and common issues
•Support event-day operations when necessary
•Assist in improving customer experience processes

Sales & Growth Support
•Identify opportunities to upsell or onboard new clients
•Educate clients on additional features (USSD, analytics, etc.)
•Encourage adoption of digital ticketing and booking tools
Skills & Qualifications
•Strong communication and interpersonal skills
•Excellent problem-solving ability
•Tech-savvy and comfortable using digital platforms
•Ability to multitask and work in a fast-paced environment
•Good organizational and time management skills

Experience
•Previous experience in customer service, relationship management, or admin roles is a plus
•Experience in events, hospitality, or tech platforms is an advantage.

How to Apply

Send application

Send application via: https://careers.ayatickets.net/job-openings/

Subject: Relationship Manager / Customer Support Admin Application