General Manager – Home Technology (Full-Time)

Company: MTN Ghana

Company Profile

MTN Ghana is a leading telecommunications company dedicated to delivering innovative digital solutions that improve lives and drive economic growth. As part of the MTN Group, we operate in a fast-paced, customer-focused environment, enabling connectivity and digital inclusion across Ghana. We are committed to excellence, innovation, and empowering our people to lead transformation.

Job Summary

We are seeking an experienced and visionary General Manager – Home Technology to lead the strategic development and execution of home technology solutions, including broadband and fiber services. The successful candidate will drive technology innovation, enhance customer experience, and ensure alignment between technology delivery and commercial performance.

Key Responsibilities

• Lead the strategy and execution of home technology solutions, including broadband and FTTH services.
• Drive network and technology transformation initiatives to support business growth.
• Oversee the rollout and optimization of broadband infrastructure and services.
• Align technology delivery with commercial objectives to maximize revenue and customer satisfaction.
• Champion customer experience improvements across all home technology offerings.
• Lead digital and IT transformation initiatives within the organization.
• Manage strategic partnerships and vendor relationships to ensure effective service delivery.
• Collaborate with cross-functional teams to deliver integrated and scalable technology solutions.
• Monitor performance metrics and implement continuous improvements.
• Build, lead, and mentor a high-performing team.
• Apply agile methodologies to enhance execution efficiency and innovation.

Educational Requirements

• First Degree in Engineering, Computer Science, or a related field.
• Postgraduate Degree in a business-related discipline (e.g., MSc, MBA) is required.
• Relevant professional certifications in technology, telecommunications, project management, or business (e.g., PMP, ITIL, Lean) are an added advantage.
• Scrum and Agile certifications are an added advantage.

Experience

• Minimum of 10 years’ experience in telecommunications management, broadband technologies, and customer experience management.
• At least 5 years in a senior management role within the technology or telecommunications industry.
• Proven experience in broadband/FTTH rollout, IT or digital transformation, network evolution, or large-scale technology transformation.
• Demonstrated ability to align technology delivery with commercial performance goals.
• Strong experience in vendor and partner management.

Core Competencies

• Strategic thinking and execution excellence.
• Strong leadership and team development capabilities.
• Deep understanding of broadband technologies and home connectivity solutions.
• Commercial and financial acumen.
• Customer-centric mindset.
• Strong stakeholder and relationship management skills.
• Expertise in digital and technology transformation.
• Project and program management proficiency.
• Knowledge of agile principles and methodologies.

Application Deadline

10 April 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.