Customer Success Associate

Location: Tse Addo
Employment Type: Full-Time
Company: DLP
Application Deadline: 22 May 2026

Company Profile

DLP is committed to delivering exceptional customer experiences through innovative solutions and professional service delivery. We are seeking a proactive and customer-focused Customer Success Associate to support client engagement, drive customer satisfaction, and strengthen long-term customer relationships.

Job Summary

The Customer Success Associate will serve as the primary point of contact for customers, ensuring successful onboarding, product adoption, and ongoing client satisfaction. The successful candidate will proactively manage customer relationships, resolve issues efficiently, and collaborate with internal teams to improve service delivery and customer retention.

Key Responsibilities

• Onboard new customers and guide them through product adoption processes.
• Serve as the primary point of contact for customer inquiries, support requests, and relationship management.
• Build and maintain strong, long-term relationships with clients.
• Monitor customer usage and proactively identify and address potential issues.
• Resolve customer complaints promptly and escalate complex issues where necessary.
• Track customer feedback and collaborate with internal teams to improve products and service delivery.
• Support customer retention initiatives and identify opportunities for upselling or cross-selling services.
• Maintain accurate customer records and engagement activities within CRM systems.
• Provide timely follow-up and ensure a high level of customer satisfaction at all times.

Experience and Education

• Minimum of two (2) to three (3) years’ experience in customer success, customer service, or account management.
• Degree or Diploma in Business, Communications, or a related field is an added advantage.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities with strong attention to detail.
• Ability to manage multiple clients and priorities effectively in a fast-paced environment.
• Experience in the telecommunications or technology industry will be an advantage.

Skills and Competencies

• Proficiency in CRM tools and Microsoft Office Suite.
• Strong customer relationship management skills.
• Ability to work independently and collaboratively within a team environment.
• Strong organizational and time management abilities.
• Professional, proactive, and customer-oriented mindset.

How to Apply

Apply online by clicking on the application button.