Call Centre Agent (Full-Time)

Location: Accra
Company: Prime Global Ltd
Employment Type: Full-Time
Application Deadline: 30 May 2026

Company Profile

Prime Global Ltd is a fast-growing E-commerce Services Provider dedicated to delivering exceptional customer experiences and innovative business solutions. We promote professionalism, integrity, teamwork, and excellent service delivery to support our continued growth and success.

Job Summary

We are seeking proactive and customer-oriented Call Centre Agents to manage customer interactions and provide outstanding support services. The ideal candidate will communicate effectively with customers, handle enquiries professionally, and contribute to maintaining high customer satisfaction standards.

Key Responsibilities

• Maintain a high level of professionalism, discipline, and integrity at all times
• Handle inbound and outbound customer calls professionally and efficiently
• Respond promptly to customer enquiries and provide accurate information
• Deliver excellent customer service and ensure customer satisfaction
• Communicate effectively with clients, customers, and team members
• Support the growth and success of the organization through effective performance
• Maintain accurate records of customer interactions and transactions
• Resolve customer concerns or escalate issues when necessary
• Carry out assigned tasks efficiently and within required timelines

Requirements

• Minimum of 1–2 years’ proven experience in a call centre, customer service, or related role
• Bachelor’s degree in Business Administration, Communication Studies, or a related field
• Strong spoken and written English communication skills
• Ability to work under supervision and meet deadlines
• Strong sense of discipline, professionalism, and responsibility
• Good interpersonal and customer service skills
• Confidence, persuasion skills, and the ability to engage clients effectively
• Previous experience in a similar role will be an added advantage

Preferred Location

Applicants must reside around Madina, Tema, Lapaz, Achimota, and surrounding areas.

How to Apply

Apply online by clicking on the application button.