Telecel Cash Fraud Analyst – Full-Time

Location: Accra, Ghana
Employment Type: Full-Time

Company Profile

Telecel Ghana is a leading telecommunications company committed to empowering individuals, businesses, and communities through innovative connectivity and digital solutions. We continue to transform the way people communicate, transact, and access services by delivering reliable networks, customer-focused solutions, and digital financial services.

At Telecel Ghana, our people are at the heart of our success. We foster a diverse, inclusive, and collaborative workplace where employees are encouraged to innovate, develop their skills, and contribute meaningfully to our digital transformation journey. We are committed to creating an environment where talent thrives, ideas are valued, and everyone has the opportunity to make an impact.

Position Summary

Telecel Ghana is seeking a highly analytical, detail-oriented, and proactive Telecel Cash Fraud Analyst to support the prevention, detection, investigation, and mitigation of fraud risks across our Mobile Money ecosystem. The successful candidate will strengthen fraud management capabilities by analyzing transaction activities, implementing effective controls, identifying emerging threats, and supporting business continuity while ensuring regulatory and compliance requirements are met.

Key Responsibilities

The successful candidate will:

Fraud Monitoring and Management

• Manage end-to-end fraud operations to ensure timely detection, investigation, response, and resolution of fraud incidents.
• Monitor Mobile Money transactions, systems, and processes to identify suspicious activities and potential fraud risks.
• Implement and maintain effective fraud prevention and detection controls across high-risk areas, including commissions, third-party integrations, and Mobile Money interoperability.
• Investigate fraud alerts, identify root causes, and recommend appropriate corrective actions.

Fraud Risk Assessment and Mitigation

• Conduct fraud risk assessments for new and existing products, services, and business processes in line with Security-by-Design principles.
• Identify emerging fraud schemes, assess potential business impact, and coordinate appropriate mitigation strategies.
• Support the continuous improvement of fraud management frameworks, tools, and processes.
• Collaborate with relevant teams to strengthen fraud controls and reduce exposure to financial and operational risks.

Data Analysis and Reporting

• Analyze internal and external fraud trends to identify patterns, vulnerabilities, and opportunities for improvement.
• Generate actionable insights and prepare fraud reports for senior management and relevant governance forums.
• Translate complex data findings into clear recommendations that support strategic decision-making.
• Maintain accurate records of fraud investigations, trends, and mitigation activities.

Compliance and Stakeholder Collaboration

• Ensure compliance with audit requirements, regulatory obligations, and applicable legislative guidelines, including lawful Law Enforcement Agency (LEA) disclosures.
• Participate in internal and external fraud management forums and industry engagements.
• Collaborate with Security, Technology, Risk, Compliance, Revenue Assurance, Customer Operations, and other stakeholders to strengthen fraud prevention efforts.
• Support investigations and information sharing while maintaining confidentiality and professional standards.

Qualifications and Experience

Applicants should possess:

• A Bachelor’s Degree in Information Technology, Computer Science, Cybersecurity, Risk Management, Finance, Business Administration, or a related discipline.
• A minimum of two (2) years of experience in fraud management, revenue assurance, telecom operations, FinTech, cybersecurity, or IT operations.
• Demonstrated knowledge of telecommunications and Mobile Money fraud schemes, transaction risks, and fraud prevention measures.
• Experience working with fraud monitoring tools, analytics platforms, or risk detection systems will be an advantage.

Required Skills and Competencies

The ideal candidate will demonstrate:

• Strong analytical skills with exceptional attention to detail and accuracy.
• Good understanding of telecom, FinTech, and digital financial service fraud risks.
• Proficiency in fraud management tools, transaction monitoring systems, and risk detection platforms.
• Strong investigative and problem-solving abilities.
• Ability to analyze large volumes of data and identify suspicious patterns.
• Excellent written and verbal communication skills.
• Ability to present complex information clearly to technical and non-technical stakeholders.
• Strong understanding of risk management, controls, and compliance practices.
• Results-oriented mindset with a focus on process improvement and commercial impact.
• Ability to work independently while collaborating effectively with cross-functional teams.
• High level of integrity, confidentiality, and professionalism.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Timely detection, investigation, and resolution of fraud incidents.
• Reduction in fraud exposure and financial losses.
• Effectiveness of fraud prevention and detection controls.
• Quality and accuracy of fraud analysis and reporting.
• Compliance with regulatory, audit, and internal control requirements.
• Contribution to continuous improvement of fraud management processes.
• Effective collaboration with internal and external stakeholders.

Salary and Benefits

Telecel Ghana offers:

• A competitive employment package based on qualifications and experience.
• Opportunities for professional growth and career development.
• A dynamic, innovative, and technology-driven work environment.
• A collaborative culture that encourages learning, creativity, and excellence.

Application Deadline

7 August 2026

How to Apply

Apply online by clicking on the Application button.