Bellman (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 7 August 2026

Company Profile

Accra Marriott Hotel is a premier international hospitality destination renowned for delivering exceptional guest experiences through luxury accommodation, outstanding dining, and world-class service. As part of the globally recognized Marriott brand, we are committed to excellence, innovation, diversity, and creating memorable experiences for every guest. We foster an inclusive, collaborative, and rewarding workplace where employees are empowered to grow professionally while delivering service excellence.

We are seeking courteous, energetic, and customer-focused Bellmen to join our Front Office team. The successful candidates will create exceptional first and last impressions by providing professional luggage assistance, guest support, and personalized service throughout the guest journey.

Position Summary

The Bellman is responsible for welcoming guests, assisting with luggage, escorting guests to their rooms, providing information about hotel facilities, and supporting the Front Office team in delivering outstanding customer service. The successful candidate will demonstrate professionalism, attention to detail, and a genuine passion for hospitality.

Key Responsibilities

• Welcome arriving and departing guests warmly and professionally.
• Assist guests with luggage during arrival, departure, and room transfers.
• Escort guests to their rooms and provide information about hotel facilities, services, and amenities.
• Explain room features and hotel services to enhance the guest experience.
• Respond promptly to guest requests and provide courteous assistance.
• Coordinate with the Front Desk, Concierge, Housekeeping, and other departments to ensure seamless guest service.
• Assist guests with transportation arrangements, taxis, and directions when required.
• Maintain cleanliness and organization of the hotel entrance, lobby, luggage storage areas, and bell desk.
• Safely handle, store, and deliver guest luggage while maintaining confidentiality and care.
• Support guest arrivals during peak periods and special events.
• Report maintenance issues, lost-and-found items, and guest concerns promptly.
• Promote hotel facilities, dining outlets, and guest services where appropriate.
• Follow Marriott’s health, safety, security, and operational procedures at all times.
• Perform additional duties assigned by management to support hotel operations.

Qualifications and Experience

Education

Applicants should possess:

• Senior High School Certificate, HND, Diploma, or Bachelor’s Degree in Hospitality Management, Tourism Management, Business Administration, or a related discipline.

Experience

• Previous experience as a Bellman, Porter, Concierge Assistant, Guest Service Agent, or in a customer service role is preferred.
• Experience working in a hotel, hospitality, or tourism environment will be an added advantage.

Required Skills and Competencies

The successful candidate should demonstrate:

• Excellent customer service and interpersonal skills.
• Strong verbal communication skills.
• Professional appearance and positive attitude.
• Ability to communicate confidently with guests from diverse cultural backgrounds.
• Strong organizational and time management skills.
• Physical fitness and the ability to lift and transport luggage safely.
• Ability to remain calm and professional in a fast-paced environment.
• Good problem-solving skills and initiative.
• High attention to detail and commitment to service excellence.
• Ability to work independently and collaboratively within a team.
• Integrity, reliability, and professionalism.
• Flexibility to work rotating shifts, weekends, evenings, and public holidays.

How to Apply

Apply online by clicking on the application button.