Customer Service Supervisor (Full-Time)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 10 August 2026

Company Profile

We are a customer-focused organisation committed to delivering quality products, excellent service, and memorable experiences. We strive to build lasting relationships with our customers through knowledgeable support, innovative solutions, and a commitment to operational excellence.

Lead Customer Excellence With Us

We are seeking a proactive, customer-oriented, and results-driven Customer Service Supervisor to lead our showroom customer experience and sales support activities in Accra. The successful candidate will supervise customer interactions, support sales growth, maintain high service standards, and ensure customers receive professional assistance throughout their buying journey.

If you are passionate about customer service, technology products, and creating exceptional customer experiences, we welcome you to join our team.

Key Responsibilities

Customer Engagement & Relationship Management

• Welcome and assist walk-in customers in a friendly, professional, and helpful manner.
• Understand customer needs and recommend suitable products and solutions.
• Clearly explain product features, benefits, pricing, warranties, and after-sales services.
• Build strong customer relationships that encourage repeat purchases and referrals.
• Follow up with customers through calls, WhatsApp, email, or other communication channels.
• Handle customer enquiries professionally and ensure timely responses.

Product Knowledge & Demonstration

• Maintain up-to-date knowledge of IT products, electronics, and available solutions.
• Demonstrate product features, functionality, and benefits effectively.
• Educate customers on product options, promotions, warranties, and support services.
• Stay informed about new products, pricing updates, and promotional campaigns.
• Guide customers in selecting products that best meet their needs.

Sales Conversion & Revenue Growth

• Convert customer enquiries from walk-in and online channels into successful sales.
• Apply effective sales techniques, including:
  • Upselling customers to higher-value products where appropriate.
  • Cross-selling complementary products and accessories.
• Address customer concerns and objections professionally, including pricing-related enquiries.
• Promote both affordable and premium products by highlighting their value and benefits.
• Escalate discount requests, special pricing, or flexible payment arrangements when required.
• Support the team in achieving sales targets and revenue objectives.

Transactions & Record Management

• Process customer transactions accurately using cash, card, POS, and other approved payment systems.
• Issue receipts and maintain complete sales records.
• Ensure proper accountability for all financial transactions.
• Maintain accurate customer and sales information for reporting and follow-up activities.

Digital & Promotional Support

• Inform customers about current promotions, offers, and product campaigns.
• Encourage customers to engage with company social media platforms.
• Collect customer contact information for marketing communication and future engagement.
• Provide feedback on customer preferences, buying patterns, and market trends.
• Support promotional activities that improve customer engagement and sales performance.

Showroom Operations & Customer Experience

• Maintain a clean, organised, and welcoming showroom environment.
• Ensure products are properly displayed with clear pricing information.
• Support the setup of promotional displays and sales campaigns.
• Ensure every customer receives excellent service regardless of purchase size.
• Resolve customer complaints professionally and escalate complex matters appropriately.
• Monitor service standards and support continuous improvement of customer experience.

Qualifications & Experience

Applicants must possess:

• A minimum Bachelor’s Degree in Marketing, Business Administration, Customer Service, or a related field will be an advantage.
• Previous retail, showroom, or sales experience, preferably within electronics, IT, or technology products.
• Experience supervising customer service or sales teams will be an added advantage.
• Practical knowledge of customer relationship management and sales processes.

Working Conditions

• Work within a retail showroom environment.
• Stand for extended periods while assisting customers and managing showroom activities.
• May require weekend and public holiday work based on business needs.
• Interact regularly with customers, sales teams, and operational staff.

How to Apply

Apply online by clicking on the Application button.