Job Title: Account Officer
Company: PowerCare Ghana
Location: Accra
Employment Type: Full-Time
Application Deadline: 20 May 2026

Company Profile

PowerCare Ghana was created to address a simple but persistent challenge: electricity is prepaid, but electricity management is often unsupported.

The company exists to bring structure, clarity, and calm to how electricity is managed, helping customers better understand, track, and control their energy usage. PowerCare Ghana fosters a focused, collaborative, and purpose-driven environment where employees contribute to meaningful service delivery and customer impact.

Role Overview

PowerCare Ghana is seeking a detail-oriented and customer-focused Account Officer to support the management of client accounts and ensure accurate, timely, and well-coordinated service delivery. The successful candidate will maintain strong client relationships, manage account processes, and ensure a smooth customer experience across all touchpoints.

Key Responsibilities

• Manage and maintain accurate customer account records.
• Process account updates, service requests, and related customer transactions.
• Communicate effectively with clients to resolve account-related enquiries.
• Follow up on pending issues to ensure timely resolution and customer satisfaction.
• Coordinate with internal teams to ensure seamless account service delivery.
• Prepare and maintain reports on account activities and customer interactions.
• Support continuous improvement of account management processes.

Qualifications and Requirements

• HND, Diploma, or Bachelor’s degree in Accounting, Business Administration, or a related field.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Good numerical accuracy and attention to detail.
• Basic proficiency in Microsoft Office tools and data management systems.

Key Competencies

• Strong customer service and relationship management skills.
• High level of accuracy and accountability.
• Ability to prioritize tasks and meet deadlines.
• Problem-solving mindset with a proactive approach.
• Team-oriented with the ability to work independently when required.

How to Apply

Apply online by clicking on the application button below.