Job Opportunity: Client Success Manager

Location: Accra
Employment Type: Full-time
Company: Scale Army Careers

Company Profile

Scale Army Careers is a fast-growing talent solutions company dedicated to helping businesses scale through strategic hiring and workforce optimization. We partner with high-growth companies to deliver exceptional recruitment solutions, combining industry expertise with a client-first approach to drive long-term success.

Position Overview

We are seeking a results-driven Client Success Manager to lead and grow a portfolio of client accounts. The successful candidate will take ownership of client relationships, drive revenue growth, and ensure exceptional service delivery while leading a team of Account Managers.

Key Responsibilities

Portfolio Ownership & Growth

• Take full ownership of the performance, health, and growth of your client portfolio.
• Drive Net Dollar Retention (NDR) across accounts through renewals and expansions.
• Identify and execute opportunities to deepen client relationships and increase account value.
• Forecast hiring demand and align delivery strategies accordingly.
• Monitor account performance, proactively identify risks, and implement mitigation strategies.
• Lead renewal and expansion discussions with clients to ensure long-term partnerships.

Strategic Client Leadership

• Serve as the primary relationship owner for clients within your portfolio.
• Lead high-level strategic conversations with founders and senior executives.
• Conduct quarterly business reviews to assess performance and align on future goals.
• Align hiring strategies with client budgets, growth plans, and operational priorities.
• Position the company as a trusted, long-term hiring partner.

Team Leadership & Development

• Manage and mentor a team of 2–3 Account Managers (Hiring Experts).
• Set clear performance expectations and monitor team output regularly.
• Review account health and performance metrics on a weekly basis.
• Provide coaching on complex client situations and support escalations when necessary.
• Develop team members’ capabilities and prepare them for more senior roles.

Skills & Experience

• 6–8+ years of experience in staffing, recruitment, or agency environments.
• Proven ability to manage multiple client accounts and drive portfolio growth.
• Strong commercial acumen with sound business judgment.
• Demonstrated success in building and maintaining long-term client relationships.
• Experience leading and developing client-facing teams.
• Excellent communication, negotiation, and stakeholder management skills.

What Success Looks Like

• Sustained growth in portfolio revenue and account value.
• High levels of client retention and satisfaction.
• Predictable and well-forecasted hiring demand across accounts.
• Continuous development and performance improvement of Account Managers.

Application Deadline

22 April 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.