Job Title: Customer Representative Personnel (Full-Time)

Location: East Legon, Accra
Company: El Floral
Application Deadline: 30 March 2026

Company Profile

El Floral is a vibrant and customer-centric brand committed to delivering exceptional floral products and personalized service experiences. We pride ourselves on creating a warm, welcoming environment for our customers while fostering a positive and engaging workplace for our team. At El Floral, we value professionalism, creativity, and a passion for customer satisfaction.

Role Purpose

The Customer Representative Personnel will create a welcoming and engaging environment for all customers, ensuring every interaction reflects the company’s commitment to excellence. The role requires a proactive approach to customer service, strong communication skills, and the ability to build lasting customer relationships.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner, creating a positive first impression.

• Respond to customer inquiries promptly and provide accurate information about products and services.

• Handle customer concerns and resolve issues efficiently while maintaining a calm and courteous approach.

• Process orders, requests, and follow-ups with accuracy and attention to detail.

• Build and maintain strong customer relationships to enhance satisfaction and loyalty.

• Collaborate with team members to ensure seamless service delivery.

• Maintain records of customer interactions and feedback.

• Uphold high standards of professionalism and customer service at all times.

Minimum Requirements

• Bachelor’s degree in Business Administration or a related field.

• Minimum of 2 years’ proven experience in customer service.

• Strong interpersonal and communication skills.

• Excellent problem-solving abilities and attention to detail.

• Ability to thrive in a fast-paced, customer-focused environment.

Selection Process

Shortlisted candidates will undergo an interview process where the company will assess:

• Customer service skills and communication ability

• Professionalism and behavioral competencies

• Organizational fit and ability to contribute to a positive team culture

Application Process

Interested candidates should submit their Curriculum Vitae (CV)