• A leading credit company operating in the Greater Accra Region has vacancy for the position of a Customer Service.
• Customer Service Representative’s job summary
• We are looking for a customer-focused individual to help build client relationships, identify growth opportunities and collaborate with teams to help drive business growth.
• Customer Service Representative’s Role
• Answering inquiries: Responding to customer questions about products, services, or company policies in a clear and helpful manner.
• Resolving complaints: Addressing and solving customer issues promptly to ensure satisfaction.
• Providing product/service information: Explaining features, benefits, and other relevant details.
• Building customer relationships: Establishing rapport and fostering positive interactions to encourage repeat business and loyalty.
• Collecting customer information: Gathering data for analysis and improvement of services.
• Using multiple communication channels: Handling inquiries via phone, email, live chat, and social media.
• Customer Service Representative’s requirements and qualifications
• HND / Bachelor’s degree
• Proven 2-year experience of working as a customer service officer (preferred).
• Applicant must be between 23 and 28years of age and must reside in Accra
• In-depth knowledge in the micro credit environment (preferred).
• Advanced math skills to keep accurate records and supervise the bookkeeping of an organization
• Strong verbal and written communication skills to interact regularly with clients regarding sensitive topics like billing and payments
• Excellent organization skills for maintaining clear, accurate and meticulous financial records for a company
• Attention to detail for ensuring the accuracy of a company’s records and invoices
• Multitasking in order to successfully handle multiple accounts, invoices and payments at various stages of execution

HOW TO APPLY

Apply with your updated CV