Job Title: Customer Service Executive

Location:  Accra
Employment Type: Full-Time
Application Deadline: 20 February 2026

Company Profile

Our client is a reputable and fast-growing organization . The company values professionalism, innovation, and excellent customer experience, and it provides a supportive and welcoming work environment where employees can thrive.

Job Summary

The Customer Service Executive plays a key role in delivering exceptional customer experiences. The successful candidate actively engages customers, resolves inquiries efficiently, and supports the company’s commitment to service excellence. This role requires strong communication skills, technical awareness, and a customer-focused mindset.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across various channels

• Build positive relationships with customers and create a welcoming service experience

• Handle customer complaints and resolve issues efficiently

• Maintain accurate records of customer interactions

• Use IT tools and social media platforms to support customer engagement

• Collaborate with internal teams to improve service delivery

• Represent the company’s values and brand positively at all times

Requirements

• Minimum of three (3) years relevant work experience in customer service or a related role

• Strong IT skills with a good understanding of digital tools

• Social media–inclined and comfortable engaging customers online

• Excellent verbal and written communication skills

• Strong problem-solving and interpersonal abilities

• Must currently live in Accra

How to Apply

Interested candidates should submit their CV .