Job Title: Customer Service Officer

Organization: Cap-Kon Micro-Credit Enterprise
Location: Tema, Ghana
Employment Type: Full-Time
Application Deadline: 25 February 2026

About Cap-Kon Micro-Credit Enterprise

Cap-Kon Micro-Credit Enterprise is a growing financial services institution committed to providing accessible, reliable, and customer-centered micro-credit solutions. We value integrity, professionalism, and strong customer relationships, and we strive to create a welcoming and supportive work environment for both our clients and employees.

We are seeking a friendly, dependable, and service-oriented Customer Service Officer to support our operations in Tema.

Position Summary

The Customer Service Officer serves as the first point of contact for clients and plays a key role in delivering high-quality customer service. The role supports client onboarding, responds to inquiries, and assists with day-to-day customer service and administrative activities to ensure a positive customer experience.

Key Responsibilities

The Customer Service Officer will:

• Welcome and attend to clients in a professional and courteous manner.

• Respond to customer inquiries and provide accurate information on products and services.

• Support client registration, documentation, and record-keeping.

• Handle customer complaints and concerns promptly and professionally.

• Maintain accurate customer records and files.

• Support basic administrative and operational tasks as required.

• Promote a positive image of the organization through excellent service delivery.

• Work closely with team members to support daily office operations.

Required Qualifications and Eligibility

Education

• Applicants should possess the necessary qualification relevant to customer service, business, or a related field.

Location Requirement

• Applicants should reside in or around:

  • Tema

  • Nungua

  • Spintex

  • Lashibi

  • Ashaiman

Skills and Competencies

• Strong customer service and interpersonal skills.

• Good verbal communication skills.

• Ability to work responsibly and handle customer information confidentially.

• Basic administrative and organizational skills.

• Ability to work independently and as part of a team.

• Willingness to learn and grow within a micro-credit or financial services environment.

Work Environment

Cap-Kon Micro-Credit Enterprise promotes a respectful, supportive, and customer-focused workplace. We encourage teamwork, accountability, and professionalism, and we value employees who are committed to serving clients with care and integrity.

How to Apply

Interested applicants should submit:

• A Curriculum Vitae (CV)

• A brief cover letter or application note expressing interest in the position

Applications should be submitted through Cap-Kon Micro-Credit Enterprise’s designated recruitment channel. Applicants are encouraged to clearly state “Customer Service Officer ” when applying.

Application Deadline: 25 February 2026
Only shortlisted candidates will be contacted.