Job Title: Customer Service Officer (Full-Time)

Company: Fastest Cakes Logistics Limited
Location: Accra, Ghana
Application Deadline: 10 May 2026

Company Profile

Fastest Cakes Logistics Limited is a dynamic and customer-focused company specializing in cake production and delivery services. We are committed to delivering delightful experiences through quality products and exceptional service. Our team thrives in a collaborative and welcoming environment that values professionalism, creativity, and customer satisfaction.

Job Summary

We are looking for a proactive and customer-oriented Customer Service Officer to join our team in Accra. The successful candidate will manage customer interactions, resolve inquiries efficiently, and ensure a seamless customer experience that reflects our brand values.

Key Responsibilities

• Respond promptly and professionally to customer inquiries across various channels
• Handle customer complaints and provide effective, timely resolutions
• Process orders accurately and follow up to ensure customer satisfaction
• Maintain clear and detailed records of customer interactions
• Communicate product and service information clearly to customers
• Collaborate with internal teams to ensure smooth service delivery
• Uphold the company’s standards for customer experience at all times

Requirements

• Bachelor’s Degree in a relevant field
• Minimum of 1 year proven experience in customer service or customer support
• Excellent written and spoken English with clear and professional communication
• Strong problem-solving and interpersonal skills
• Ability to stand for extended hours when required
• Willingness to work from the office 23 days per month
• Availability to work on some weekends and public holidays

Work Environment

We promote a supportive and welcoming workplace where employees are empowered to deliver their best. You will be part of a team that values respect, collaboration, and continuous improvement.

How to Apply

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