Customer Service Representative (Full-Time)

Location: Accra, Ghana
Company: Gone Bananas
Application Deadline: 20 May 2026

Company Profile

Gone Bananas is a customer-focused retail and duty-free service provider committed to delivering exceptional shopping experiences in a fast-paced and dynamic environment. The company values professionalism, teamwork, reliability, and excellent customer engagement while maintaining high operational standards across its services.

Job Purpose

The Customer Service Representative will provide outstanding customer support and ensure a positive shopping experience for all customers. The role involves assisting customers with inquiries, processing transactions, maintaining product presentation standards, and supporting daily operational activities within a fast-paced retail environment.

The successful candidate will contribute to creating a welcoming, professional, and service-oriented atmosphere while supporting the achievement of operational and customer satisfaction goals.

Key Responsibilities

Customer Service & Support

• Deliver professional, friendly, and efficient customer service at all times.
• Assist customers with inquiries, product information, and purchasing decisions.
• Handle customer concerns and escalate issues appropriately when necessary.
• Ensure customers enjoy a smooth and positive shopping experience.

Sales & Operational Support

• Support daily store operations and maintain organized product displays.
• Assist with stocking, replenishment, and inventory handling activities.
• Process transactions accurately and efficiently where required.
• Maintain cleanliness and presentation standards within assigned work areas.

Team Collaboration

• Work collaboratively with team members to achieve operational targets.
• Support shift operations and contribute positively to team performance.
• Adapt quickly to changing operational needs within a dynamic retail environment.

Compliance & Workplace Standards

• Follow company operational procedures, safety guidelines, and customer service standards.
• Maintain professionalism, punctuality, and accountability during all shifts.
• Ensure confidentiality and integrity in handling customer and company information.

Qualification & Requirements

• Certificate of Good Character is required
• Previous customer service or retail experience is an advantage
• Computer literacy is an added advantage
• Ability to work in a fast-paced and demanding environment
• Ability to work shifts, including night shifts
• Flexibility to work weekends, holidays, and irregular hours as required by duty-free operations
• Ability to lift moderate to heavy items when necessary

Skills & Competencies

• Strong communication and interpersonal skills
• Excellent customer service orientation
• Ability to work effectively within a team environment
• Positive attitude and professional conduct
• Good time management and reliability
• Ability to remain calm and efficient under pressure
• Adaptability and willingness to learn

What We Offer

• Opportunity to work in a dynamic and customer-focused environment
• Professional and supportive team culture
• Exposure to retail and duty-free operations
• Career growth and development opportunities

How to Apply

Apply online by clicking on the application button below.