Job Title: Customer Support Officer

Organization: Alt Solutions
Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 20 February 2026

About Alt Solutions

Alt Solutions is a forward-thinking organization dedicated to delivering innovative solutions that improve the financial lives of our customers. We foster a professional, inclusive, and welcoming environment where empathy, efficiency, and customer satisfaction are at the heart of everything we do.

Position Summary

Alt Solutions is seeking a proactive and empathetic Customer Support Officer to provide exceptional service to our clients in Accra. The successful candidate will actively assist customers, resolve inquiries efficiently, and ensure a positive and professional customer experience while supporting financial inclusion initiatives.

Key Responsibilities

• Serve as the first point of contact for customers via phone, email, and digital channels

• Provide timely, accurate, and professional responses to customer inquiries and complaints

• Troubleshoot issues with mobile apps, software, and other digital platforms

• Maintain detailed records of customer interactions, feedback, and resolutions

• Collaborate with internal teams to resolve complex customer issues

• Remain calm, professional, and empathetic when handling difficult or emotional situations

• Identify opportunities to improve the customer experience and suggest process enhancements

• Promote Alt Solutions’ services while ensuring compliance with organizational policies

Requirements & Qualifications

• Minimum Diploma or Degree in Communications, Business, or a related field

• Exceptional verbal and written communication skills in English and at least one local language

• Strong technical aptitude and ability to quickly learn new software or troubleshoot mobile applications

• Proven ability to maintain professionalism and composure in challenging customer situations

• Genuine empathy for the customer’s journey and passion for financial inclusion

• Strong organizational skills and attention to detail

• Ability to work effectively both independently and in a team environment

  How to Apply

  Interested candidates should submit their CV and a Cover Letter via email.
  Please indicate the job title “Customer Support Officer” in the subject line of your application.

  📅 Application Deadline: 20 February 2026