Job Title: Customer Support Officer
Company: Liam Consulting Limited
Location: Accra
Employment Type: Full-Time

Company Profile

Liam Consulting Limited is a dynamic consulting firm committed to delivering innovative business solutions and exceptional client service. The company fosters a welcoming and collaborative environment where employees are empowered to grow and contribute meaningfully to client success.

Job Summary

We are seeking a proactive and customer-focused Customer Support Officer to join our team in Accra. In this role, you will serve as the first point of contact for clients, ensuring prompt resolution of inquiries while delivering a positive and professional customer experience across multiple channels.

Key Responsibilities

• Respond to customer inquiries promptly via phone, email, and social media platforms
• Provide accurate information about services and address client concerns effectively
• Maintain a professional and friendly approach to enhance customer satisfaction
• Monitor and manage social media interactions and customer feedback
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records of customer interactions and transactions
• Contribute to continuous improvement of customer service processes

Qualification Required & Experience

• Degree, Diploma, or Certificate in a relevant field
• Basic experience in customer service or social media management
• Strong communication skills, both written and verbal

Skills and Competencies

• Excellent interpersonal and customer service skills
• Strong communication and active listening abilities
• Ability to multitask and work in a fast-paced environment
• Problem-solving mindset with attention to detail
• Positive attitude and professional demeanor
• Basic digital literacy and familiarity with social media platforms

Application Deadline

30 April 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.