Location: Accra
Deadline: 14 May 2026

About the Company

FoneGo Ghana is a fast-growing financial services and device financing company in Ghana, enabling customers to own smartphones through flexible installment plans. The company is committed to transparency, ethical customer engagement, and expanding access to digital technology across Ghana.

Role Summary

We are seeking a results-driven and customer-focused Debt Collection Officer to manage overdue accounts and support loan recovery operations. The successful candidate will engage clients professionally, negotiate repayment solutions, and ensure compliance with company policies and ethical collection standards.

Key Responsibilities

• Proactively contact customers with overdue device financing accounts via calls, SMS, and other approved channels
• Negotiate realistic and sustainable repayment plans with clients
• Monitor delinquent accounts and follow up consistently to ensure recovery targets are met
• Update customer records, payment arrangements, and interaction notes accurately in internal systems
• Escalate high-risk or non-responsive accounts in line with company procedures
• Ensure all recovery activities comply with company policies, legal guidelines, and ethical standards
• Maintain professionalism and protect the company’s brand reputation during all client interactions
• Generate periodic reports on recovery performance and portfolio status

Requirements & Qualifications

• Diploma or Degree in any field
• Some experience in debt collection is great but not prerequisite.
• Strong negotiation and persuasion skills
• Excellent communication skills (verbal and written)
• Ability to handle difficult conversations professionally and calmly
• High level of integrity and confidentiality
• Basic proficiency in MS Excel and CRM systems

Key Competencies

• Results-oriented with strong follow-through
• Customer-focused with a problem-solving mindset
• Attention to detail and accuracy in record-keeping
• Resilience and ability to work under pressure
• Strong ethical judgment and professionalism

What We Offer

• Competitive salary + performance-based incentives
• Opportunity to grow within a fast-paced fintech environment
• Exposure to digital finance and consumer credit operations
• Supportive and performance-driven work culture

How to Apply

Interested candidates should apply online before 14 May 2026.