Front Desk Executive

Automation Solutions Limited

Location: Spintex, Accra, Ghana
Employment Type: Full-Time
Application Deadline: 12 August 2026

About Automation Solutions Limited

Automation Solutions Limited is a leading engineering and technology company delivering innovative automation, electrical, and industrial solutions across multiple sectors. We are committed to excellence, customer satisfaction, and continuous improvement. Our people are at the heart of our success, and we foster a collaborative workplace where professionalism, innovation, and exceptional service thrive.

About the Role

Automation Solutions Limited is seeking a professional, friendly, and customer-focused Front Desk Executive to serve as the first point of contact for clients, visitors, and business partners. Reporting to the HR & Administration Manager, the successful candidate will create a welcoming environment while providing high-quality administrative and operational support to ensure the efficient running of the office.

The ideal candidate is organized, approachable, detail-oriented, and capable of managing multiple responsibilities in a fast-paced business environment.

Key Responsibilities

Front Office & Customer Service

• Welcome visitors, clients, and business partners in a professional and courteous manner.
• Answer and manage incoming telephone calls promptly and professionally.
• Direct calls to the appropriate departments or personnel.
• Take accurate messages and ensure timely follow-up.
• Provide visitors with information and assistance while maintaining a positive customer experience.
• Ensure all telephone lines remain operational and report any faults promptly.

Administrative Support

• Manage incoming and outgoing mail, courier services, and deliveries, including DHL, FedEx, EMS, and other logistics providers.
• Receive, record, and distribute correspondence and packages efficiently.
• Coordinate the dispatch of goods, materials, and documents to customers and project sites.
• Support staff welfare activities, including coordinating lunch arrangements for employees and trainees.
• Maintain employee attendance logs and records for ex gratia payments and staff allowances.
• Provide general administrative support to various departments as required.

Invoice Administration & Debt Collection Support

• Record and dispatch customer invoices accurately and on time.
• Receive, register, and file incoming invoices.
• Monitor outstanding invoices and conduct timely follow-ups with customers.
• Receive, record, and process incoming cheques.
• Coordinate the dispatch of outgoing cheques.
• Maintain accurate invoice tracking and debt collection records.

Reception & Office Presentation

• Maintain a clean, organized, and welcoming reception area at all times.
• Coordinate with cleaning staff to ensure high standards of cleanliness.
• Ensure drinking water and other basic hospitality amenities are always available for visitors.
• Arrange and maintain comfortable seating and reception facilities.
• Deliver exceptional customer service with professionalism, courtesy, and a positive attitude.

Logistics Coordination

• Schedule and coordinate the delivery of goods, equipment, and materials to clients and project locations.
• Liaise with internal teams and external service providers to ensure timely deliveries.

Occupational Health, Safety, Environment & Quality (OHSEQ)

The successful candidate will:

• Comply with all company Occupational Health, Safety, Environment and Quality (OHSEQ) policies and procedures.
• Follow established safe work practices and company operating procedures.
• Participate in workplace risk assessments where required.
• Identify and report hazards and unsafe conditions promptly.
• Demonstrate safe use of office equipment and workplace resources.
• Promote a safe, healthy, and professional working environment.

Qualifications & Experience

Education

• Diploma or Bachelor’s degree in Business Administration, Office Management, Human Resource Management, or a related field.

Experience

• Minimum of 2 years’ experience in a front desk, receptionist, customer service, or administrative support role.
• Experience in a corporate or engineering environment will be an added advantage.

Knowledge, Skills & Competencies

The ideal candidate will demonstrate:

• Excellent customer service and interpersonal skills.
• A warm, welcoming, and professional personality.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Strong multitasking and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Knowledge of office administrative procedures and records management.
• Cultural awareness, professionalism, and sound ethical standards.
• Ability to work independently and collaboratively within a team.

Why Join Automation Solutions Limited?

At Automation Solutions Limited, we believe exceptional customer experiences begin with exceptional people. As our Front Desk Executive, you will play an important role in representing our brand while supporting the smooth operation of our business.

We offer:

• A professional and collaborative work environment.
• Opportunities for continuous learning and career development.
• Exposure to a dynamic engineering and technology business.
• A competitive salary and comprehensive benefits package.
• The opportunity to contribute to a company driven by innovation, excellence, and customer satisfaction.

How to Apply

Apply online by clicking the application button