Front Desk Officer

Location: Accra
Employment Type: Full-Time
Company: Africa World Airlines Limited
Application Deadline: 20 February 2026

Company Profile

Africa World Airlines Limited (AWA) is a leading regional airline headquartered in Accra, Ghana. The airline delivers safe, reliable, and customer-focused air transport services across West Africa while maintaining the highest standards of professionalism, safety, and operational excellence. AWA fosters a welcoming and collaborative work environment where employees contribute meaningfully to organizational success.

Job Purpose

The Front Desk Officer serves as the first point of contact for visitors, clients, and staff, creating a professional and welcoming environment at all times. The role supports front office operations, administrative coordination, and executive-level assistance while ensuring efficiency, confidentiality, and excellent customer service.

Key Responsibilities

The Front Desk Officer will:

• Greet, welcome, and direct visitors and clients in a professional and courteous manner.

• Manage incoming calls, correspondence, and inquiries efficiently.

• Maintain a well-organized and professional reception area.

• Coordinate meeting room bookings and provide logistical support for meetings and events.

• Maintain accurate records, files, and documentation in line with company standards.

• Support HR and administrative functions, including documentation, onboarding coordination, and staff records management.

• Prepare reports, analyze basic administrative data, and maintain reporting dashboards as required.

• Provide executive-level coordination support, including scheduling, correspondence preparation, and follow-ups.

• Monitor office supplies and liaise with vendors to ensure operational continuity.

• Ensure confidentiality of sensitive company and employee information.

• Contribute to continuous improvement of front desk and administrative processes.

• Perform any other duties assigned to support departmental efficiency.

Educational & Professional Requirements

• Minimum of a First Degree in Hospitality Management, Business Administration, Human Resource Management, or a related discipline from a recognized university.

• Minimum of two (2) to five (5) years of progressive experience in front desk, administrative, or HR support roles.

• Demonstrated experience in data analysis, reporting, records management, and executive-level coordination.

Key Competencies

• Strong interpersonal and communication skills

• Professional appearance and customer-oriented mindset

• Excellent organizational and time management skills

• High level of discretion and confidentiality

• Proficiency in Microsoft Office Suite and administrative systems

• Strong analytical and reporting abilities

• Ability to multitask and work effectively under pressure

How to Apply

Qualified candidates should submit their CV and a cover letter outlining their suitability for the role.

Applications must be received no later than 20 February 2026.

Only shortlisted candidates will be contacted.