AH HOTEL & CONFERENCE

Position: Front Office Manager
Employment Type: Full-Time
Location: East Legon, Accra
Application Deadline: 25 February 2026

Company Profile

AH Hotel & Conference is a leading hospitality and events destination in East Legon, Accra. We deliver exceptional accommodation, conferencing, and guest services tailored to corporate and leisure clients. We pride ourselves on professionalism, excellence, and creating memorable guest experiences.

As part of our commitment to service excellence, we seek a dynamic and customer-focused Front Office Manager to lead our front desk operations and enhance guest satisfaction.

Position Summary

The Front Office Manager oversees all front office operations and ensures that guests receive outstanding service from arrival to departure. The successful candidate will supervise front desk staff, manage reservations, resolve guest concerns, and maintain high service standards that reflect the hotel’s brand.

We seek a proactive leader who thrives in a fast-paced hospitality environment and consistently delivers excellence.

Key Responsibilities

The Front Office Manager will:

• Lead and supervise front office staff to ensure exceptional guest service.

• Oversee check-in and check-out procedures to guarantee efficiency and professionalism.

• Manage reservations, room allocations, and guest inquiries.

• Address and resolve guest complaints promptly and professionally.

• Ensure compliance with workplace safety standards, hotel policies, and hospitality best practices.

• Monitor daily front office operations and prepare performance reports.

• Train, mentor, and motivate team members to maintain high service standards.

• Collaborate with housekeeping, maintenance, and other departments to enhance the guest experience.

• Ensure accurate billing, cash handling, and record-keeping procedures.

Educational and Professional Requirements

Applicants must possess:

• HND or Bachelor’s Degree in Hospitality Management or a related field.

• Two (2) to three (3) years of relevant working experience in hotel front office operations.

• Strong ability to work under pressure and meet deadlines.

• Good communication, interpersonal, and problem-solving skills.

• Knowledge of workplace safety standards and hospitality best practices.

Skills and Competencies

The ideal candidate will demonstrate:

• Strong leadership and team management skills.

• Excellent customer service orientation.

• Strong organizational and multitasking abilities.

• High level of professionalism and integrity.

• Ability to remain calm and decisive in challenging situations.

What We Offer

• A supportive and professional hospitality work environment.

• Opportunities for career growth and development.

• Competitive compensation aligned with experience and performance.

How to Apply

Qualified candidates should submit their CV and Cover Letter