Reports to: Marketing Lead / Customer Service Lead

The Role: We are looking for high-potential support staff who are tech-savvy, creative, and possess a high sense of urgency. You will be assigned to either a Marketing Focus or a Customer Service (CS) Focus.

Key Focus Areas:

Focus A (Marketing): You will create social media content (flyers/reels), assist with graphic design (Canva/Photoshop), and support sales calls to drive business growth.

Focus B (Customer Service): You will manage first-line WhatsApp inquiries, assist new clients with Web App sign-ups, and perform data entry.

Shared Responsibilities:

• Tech-Savvy: You must be able to use CRM tools and Web Apps with ease.
• Critical Thinking: You must be able to solve problems quickly on your feet.
• Agile Support: Just like the Operations team, you must be willing to jump into other departments (e.g., helping in the warehouse) during “All Hands on Deck” situations like the Christmas peak season.

Who You Are:

• You have strong digital skills—Graphic Design (Canva/Ps/Ai) is a major advantage.
• You communicate clearly and professionally.
• You work with speed and accuracy.

What We Offer

• Mentorship: Daily guidance from experienced industry professionals.
• Exposure: Real-world experience in international trade and logistics.
• Growth: A clear pathway to a permanent Officer role based on performance.