Guest Arrival Expert

Employment Type: Full-Time
Location: Accra, Ghana
Company: Marriott International
Application Deadline: 17 July 2026

About Marriott International

Marriott International is a globally recognized hospitality company committed to creating exceptional experiences for guests through outstanding service, innovation, and genuine care. Our hotels bring people together by delivering memorable stays built on comfort, quality, and personalized service. We empower our associates to create meaningful moments and contribute to a culture where hospitality excellence thrives.

The Opportunity

Marriott International is seeking a warm, proactive, and guest-focused Guest Arrival Expert to create memorable arrival and departure experiences for our guests.

As a Guest Arrival Expert, you will play a key role in shaping the guest journey from the moment they arrive until they depart. You will anticipate guest needs, provide personalized assistance, handle operational requests, and ensure every interaction reflects Marriott’s commitment to exceptional hospitality.

This full-time position is ideal for individuals who enjoy engaging with people, take pride in delivering excellent service, and thrive in a dynamic hotel environment.

Key Responsibilities

As a Guest Arrival Expert, you will:

• Welcome guests warmly and create a memorable first impression upon arrival.
• Support guests throughout their arrival and departure experiences.
• Assist with guest requests and ensure timely resolution of concerns.
• Provide personalized recommendations and share information about hotel services and local attractions.
• Process operational tasks accurately while maintaining a high standard of guest service.
• Complete reports, documentation, and administrative tasks as required.
• Move throughout the guest service areas to anticipate and respond to guest needs.
• Create meaningful guest interactions by making every transaction feel like part of the overall experience.
• Maintain a professional appearance, positive attitude, and welcoming communication style at all times.
• Follow company policies, procedures, and service standards to ensure a safe and consistent guest experience.
• Protect guest confidentiality, company assets, and sensitive information.
• Maintain quality standards and contribute to a safe and professional workplace environment.

Physical Requirements

The Guest Arrival Expert role requires an active approach to hospitality service. You will:

• Stand, sit, and walk for extended periods during shifts.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds (approximately 23 kg) without assistance.
• Handle heavier objects above 75 pounds (approximately 34 kg) with appropriate assistance.
• Remain flexible and responsive to changing guest and operational needs.

Qualifications

Education

• High School Diploma or G.E.D. equivalent.

Experience

• No previous related work experience is required.
• Previous experience in hospitality, customer service, or guest-facing roles will be an advantage.

Supervisory Experience

• No supervisory experience required.

Licences and Certifications

• No licence or certification required.

Skills and Competencies

The ideal candidate will demonstrate:

• Excellent customer service and interpersonal skills.
• A genuine passion for creating memorable guest experiences.
• Strong communication skills and a professional approach.
• Ability to remain calm and helpful in a fast-paced environment.
• Strong attention to detail and commitment to service excellence.
• Ability to work effectively as part of a diverse hospitality team.
• Flexibility to respond positively to guest needs and operational requirements..

How to Apply

Apply online by clicking the Application button.