Guest Experience Supervisor

Location: La, Accra
Employment Type: Full-time

Company Profile

Shornaa Island Amusement Park is a premier destination for family entertainment and leisure, offering thrilling rides, immersive experiences, and exceptional guest services. We are committed to creating memorable moments for all our visitors while maintaining the highest standards of safety, hospitality, and customer satisfaction.

Job Overview

We are seeking a dynamic Guest Experience Supervisor to lead our guest services team and ensure every visitor enjoys a seamless, engaging, and memorable experience at Shornaa Island. This role requires a proactive, people-focused professional with a passion for hospitality, excellent communication skills, and the ability to create a welcoming environment for guests.

Key Responsibilities

• Supervise and motivate the guest services team to deliver exceptional experiences.

• Ensure all guests receive prompt, courteous, and efficient service.

• Handle guest inquiries, concerns, and feedback professionally and promptly.

• Collaborate with other departments to maintain smooth park operations.

• Monitor service quality, guest satisfaction, and implement improvements as needed.

• Train and mentor team members on guest service standards and protocols.

• Prepare reports on guest feedback, team performance, and operational metrics.

Qualifications & Requirements

• HND or Bachelor’s degree in Hospitality, Marketing, Events, or related field.

• 2–3 years of experience in customer service, guest experience, or related roles.

• Strong communication, interpersonal, and leadership skills.

• Proven ability to resolve conflicts and handle challenging situations with professionalism.

• Passionate about creating positive guest experiences in a fast-paced environment.

How to Apply

Submit your CV and Application Letter via email with the subject line: Guest Experience Supervisor