Head of Client Engagement

Employment Type: Full-Time
Location: Osu, Accra, Ghana
Company: African Aspirations
Application Deadline: 24 July 2026

About African Aspirations

African Aspirations is a purpose-driven consulting and advisory firm committed to helping organisations achieve sustainable growth and lasting impact across Africa. We partner with clients to deliver strategic solutions, strengthen organisational performance, and drive meaningful transformation. Our people are at the heart of everything we do, and we foster a collaborative, high-performance environment where innovation, excellence, and professional growth thrive.

The Opportunity

African Aspirations is seeking an accomplished and client-focused Head of Client Engagement to lead client relationships, oversee the successful delivery of engagements, and drive service excellence across the organisation.

This full-time position is based at our office in Osu, Accra, Ghana. The successful candidate will play a critical leadership role in ensuring exceptional client experiences while guiding multidisciplinary teams to deliver high-quality outcomes that consistently exceed expectations.

Key Responsibilities

Client Relationship Management

• Serve as the primary executive contact for active clients.
• Lead client onboarding and establish strong, long-term relationships.
• Conduct regular client check-ins and monitor engagement milestones.
• Gather client feedback and identify opportunities to enhance the client experience.

Engagement Management

• Oversee African Aspirations’ portfolio of client engagements across business divisions.
• Manage project timelines, resources, and deliverables to ensure successful execution.
• Identify, assess, and mitigate project risks while maintaining delivery excellence.
• Ensure engagements remain aligned with client objectives and organisational standards.

Quality Assurance

• Review and approve client deliverables before submission.
• Maintain consistency in methodology, branding, and professional presentation.
• Ensure all outputs meet African Aspirations’ quality standards and client expectations.
• Promote continuous improvement in service delivery processes.

Leadership

• Lead and influence multidisciplinary teams across all levels of the organisation.
• Coach and mentor Engagement Managers and Analysts to support their professional growth.
• Foster a collaborative, accountable, and high-performing culture.
• Encourage innovation, knowledge sharing, and continuous learning across teams.

Required Skills and Competencies

The successful candidate will demonstrate:

• Strong ability to hold individuals and teams accountable for commitments.
• Intellectual curiosity and a genuine desire to understand complex business challenges.
• Excellent project management and organisational skills.
• Ability to manage multiple client engagements simultaneously.
• Outstanding written, verbal, and interpersonal communication skills.
• Strong stakeholder management and influencing capabilities.
• Exceptional attention to detail and commitment to quality.
• High levels of professionalism, integrity, and sound judgment.

Ideal Candidate Profile

We are looking for a professional who:

• Commands respect through credibility, confidence, and professionalism.
• Builds strong relationships while maintaining executive presence and gravitas.
• Brings recognised expertise in a business-related profession such as law, accounting, banking, consulting, customer service, or a related field.
• Possesses extensive project management experience and is proficient in project management methodologies and software.
• Demonstrates a strong commitment to delivering exceptional client outcomes.

Professional certifications in Project Management will be a significant advantage.

Minimum Qualifications

• Minimum of six (6) years of relevant professional work experience.
• Master’s degree in a recognised field.
• A postgraduate qualification relevant to business, management, or a related discipline will be an added advantage.
• Professional Project Management certification is highly desirable.

How to Apply

Apply online by clicking the Application button.