IT & NOC SUPPORT ENGINEER

Location: Kumasi
Employment Type: Full-Time

About BURN Manufacturing

BURN Manufacturing is a leading manufacturer committed to delivering clean, efficient, and innovative energy solutions across Africa. We operate with a strong focus on sustainability, operational excellence, and technology-driven impact while supporting teams across multiple countries.

We are seeking a skilled, proactive, and detail-oriented IT & NOC Support Engineer to support our network operations, systems infrastructure, and global connectivity needs.

Position Summary

The IT & NOC Support Engineer will monitor, maintain, and support IT systems, network infrastructure, and cloud platforms to ensure high availability and performance. The successful candidate will provide real-time support, resolve technical incidents, and contribute to the reliability of systems that support multi-country operations.

Key Responsibilities

• Monitor and support network operations, systems performance, and infrastructure health across environments.
• Provide first and second-level IT support for users, systems, and services.
• Administer and support Windows and Linux server environments.
• Manage and support cloud services such as Microsoft 365, Azure, or equivalent platforms.
• Use monitoring and observability tools (e.g., Grafana, Datadog, Zabbix, or similar) to track system performance, logs, and alerts.
• Analyze system metrics, logs, and traces to identify and resolve issues proactively.
• Support REST API integrations by testing endpoints, interpreting responses, and troubleshooting issues.
• Collaborate with development, DevOps, and engineering teams to support system reliability and deployments.
• Respond to incidents, perform root cause analysis, and implement preventive measures.
• Maintain documentation for systems, processes, and incident resolution.
• Ensure compliance with IT security standards and best practices.
• Support remote teams across different time zones and locations.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of three (3) years’ experience in IT support, systems administration, or NOC operations.
• Strong knowledge of LAN/WAN networking and Windows/Linux server administration.
• Experience with cloud platforms such as Microsoft 365, Azure, or similar.
• Hands-on experience with monitoring and observability tools (e.g., Grafana, Datadog, Zabbix, or similar).
• Solid understanding of REST APIs, including endpoint testing and response interpretation.
• Familiarity with IT security practices and compliance frameworks.
• Relevant certifications such as CCNA, CompTIA Network+, ITIL, or Microsoft certifications are an advantage.
• Experience supporting DevOps or SRE environments is highly desirable.
• Ability to work in variable-connectivity and multi-country operational environments.
• Excellent English communication skills, both written and verbal.

Inclusion Statement

BURN Manufacturing encourages applications from all qualified candidates. Qualified female candidates are strongly encouraged to apply.

Application Deadline

29 May 2026

How to Apply