IT OFFICER – SYSTEMS AND DEVELOPMENT

Location: Accra
Employment Type: Full-Time

About WaterAid

WaterAid works to transform lives by improving access to clean water, sanitation, and hygiene. We are committed to innovation, inclusion, and sustainability, using technology and data to strengthen programme delivery and operational effectiveness across all areas of our work.

We are seeking a proactive and technically skilled IT Officer – Systems and Development to support our digital infrastructure, strengthen ICT systems, and enhance technology-enabled programme delivery across the Country Programme.

Position Summary

The IT Officer – Systems and Development will maintain and support WaterAid Ghana’s IT infrastructure while driving the digital transformation of programme and operational systems. The role combines hands-on IT support with systems development, ICT4D integration, and data systems strengthening to improve efficiency, connectivity, and service delivery across office and field environments.

Key Responsibilities

• Manage and maintain the Country Programme’s IT infrastructure, including networks, devices, and user systems.
• Provide day-to-day IT support, including troubleshooting hardware, software, and connectivity issues.
• Administer Microsoft 365 environments and manage user identity systems.
• Support device enrollment and management using Microsoft Intune and Autopilot.
• Configure and manage cloud-based network systems (including Meraki and Ubiquiti dashboards).
• Implement and maintain secure access controls, bandwidth management, and network policies.
• Support ICT4D initiatives, including digitization of programme and administrative processes.
• Collaborate with Programme and Operations teams to strengthen digital data systems and workflows.
• Support Monitoring and Evaluation (M&E) systems and data flow processes from field collection to reporting.
• Develop technical documentation and user-friendly guides for non-technical staff.
• Support IT procurement processes, including vendor evaluation and technical input.
• Contribute to continuous improvement of IT systems and digital solutions across the organization.

Qualifications and Experience

• A minimum of a first degree (BSc) or Professional Diploma in Information Technology, Computer Science, or a related field.
• 2–3 years of proven experience in IT support, including desktop troubleshooting and network management.
• Strong experience managing cloud-based network systems such as Meraki and Ubiquiti.
• Proficiency in Microsoft 365 administration and Microsoft Intune/Autopilot device management.
• Experience with identity management systems and remote Active Directory environments.
• Strong understanding of ITIL best practices.
• Experience working in multi-site or field-based environments with remote connectivity challenges.
• Exposure to ICT4D tools and principles is required.

Desirable Experience

• Prior experience in an NGO, development organization, or public sector environment.
• Familiarity with Monitoring & Evaluation systems and data reporting workflows.
• Experience with ICT4D tools such as GIS applications, Power BI, DHIS2, or PIMS.
• Understanding of ICT4D applications in the WASH or development sector.
• Exposure to IT budgeting, procurement, and vendor management processes.

Application Deadline

29 May 2026

How to Apply

Apply online by clicking on the application button.