Job Title: IT Support Specialist (MPS)
Company: Docutech Ltd
Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 20 March 2026

Company Profile

Docutech Ltd is a leading provider of technology solutions, specializing in Managed Print Services (MPS) and enterprise printing solutions. We are committed to delivering high-quality service, innovative solutions, and professional support to our clients. Our team thrives on technical excellence, customer focus, and continuous learning.

Job Summary

The IT Support Specialist (MPS) will provide technical support and servicing for enterprise print solutions, including printers, copiers, and multifunction devices. The role requires hands-on expertise, strong troubleshooting skills, and the ability to deliver professional support to clients while ensuring secure integration of devices within their networks.

Key Responsibilities

• Install, configure, and maintain printers, copiers, and multifunction devices for clients.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Deploy and integrate print management software across client networks securely.
• Provide on-site support and perform preventive maintenance to ensure optimal device performance.
• Deliver excellent customer service, providing professional guidance and technical assistance.
• Maintain accurate service records and report recurring issues to management.
• Collaborate with the technical team to improve service delivery and MPS solutions.
• Stay updated on the latest Managed Print Services technologies and best practices.
• Travel within Accra to perform on-site customer visits as required.

Qualifications and Requirements

• Bachelor’s degree in Information Technology, Electrical/Electronic Engineering, Computer Science, or a related field.
• Minimum of 2 years’ experience in IT support or technical servicing, preferably with exposure to Managed Print Services or enterprise print solutions.
• Proven hands-on experience installing and servicing printers, copiers, and multifunction devices.
• Strong troubleshooting and problem-solving skills for hardware, software, and network issues.
• Ability to configure print management software and integrate devices into client networks securely.
• Excellent customer service orientation and professional communication skills.
• Strong organizational skills with the ability to work independently and manage priorities under pressure.
• Willingness to travel within Accra for client support visits.
• Commitment to continuous learning and staying current with MPS technologies.

How to Apply

Interested candidates should submit their CV and cover letter with the subject line: “IT Support Specialist (MPS) Application”