Operations Manager

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 28 February 2026

Company Overview

AbtonCrafters is a leading African travel solutions company delivering exceptional corporate, government, and leisure travel experiences across multiple destinations. We are rapidly expanding and building a high-performance team driven by excellence, accountability, results, and innovation. Join us and be part of a company that values operational precision and outstanding customer experiences.

Role Overview

We are seeking a highly motivated Operations Manager to oversee and optimize our travel operations, ensuring seamless execution of trips, events, and projects. The ideal candidate will have a strong background in travel operations, logistics, or project management, and will thrive in a fast-paced, results-driven environment.

Key Responsibilities

• Lead, manage, and optimize day-to-day travel operations for corporate, group, and leisure clients.

• Coordinate logistics for trips, events, and projects, ensuring timely delivery and flawless execution.

• Monitor operational costs and identify opportunities to achieve minimum 5% savings across operations.

• Negotiate with vendors to drive at least 10% annual cost savings without compromising quality.

• Implement operational processes that reduce errors and ensure zero major operational failures per trip.

• Track and maintain high levels of customer satisfaction, targeting an average score of 4.5/5 or higher.

• Collaborate with sales and other teams to support revenue growth by ensuring 100% successful execution of all booked trips monthly.

Qualifications & Requirements

• Education: Bachelor’s degree in Tourism, Business Management, Operations, or a related field.

• Experience: Minimum of 4 years in travel operations, events, project management, or logistics. Experience managing group or corporate travel is a strong advantage.

• Proven ability to optimize operational workflows, control costs, and enhance customer satisfaction.

• Strong negotiation, communication, and leadership skills.

• Detail-oriented, proactive, and capable of handling multiple projects simultaneously.

Performance Targets

• Zero major operational failures per trip.

• Achieve operational cost savings of at least 5%.

• Realize minimum 10% annual savings through vendor negotiations.

• Maintain an average customer satisfaction score of 4.5/5 or higher.

• Ensure timely execution of all trips scheduled for the month.

• Contribute to overall revenue by guaranteeing 100% successful delivery of all booked trips.

How to Apply

Interested candidates should submit their applications with the subject line:
“Operations Manager Application”