The Receptionist is the first point of contact for visitors and callers, serving as the face of the Company. This role provides professional, friendly, and efficient administrative support to ensure smooth daily operations, supports production and logistics teams as needed, and maintains an organised front desk area.

Key Responsibilities

• Greet and assist visitors professionally and courteously; verify appointments and direct guests to appropriate personnel.
• Answer, screen, and route incoming calls and internal communications; take accurate messages and ensure timely follow-up.
• Manage front-desk scheduling, including meeting room bookings and visitor sign-in procedures.
• Maintain a tidy and welcoming reception area, including signage, magazines, and office supplies stock.
• Receive and sort mail, packages, and deliveries; coordinate courier services as needed.
• Coordinate with production, sales, and logistics teams to support smooth operations (e.g., directing inquiries to the correct department, coordinating visitor access to the plant floor where permitted).
• Maintain contact lists and internal directories; update employee and department information as needed.
• Assist with basic administrative tasks (filing, data entry and invoices) and prepare routine correspondence.
• Support health and safety protocols at the front desk (e.g., ensure visitors wear PPE where required, log safety inductions if applicable).
• Maintain confidentiality of sensitive information and adhere to company policies.
• Perform other duties as assigned by the HR Manager.

Required Qualifications

• High school diploma or equivalent; additional administrative or customer service training preferred.
• Proven experience in an administrative or front-desk reception role.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment (phones, printers, scanners).
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanour with a friendly, can-do attitude.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in a manufacturing environment or with industrial customers.
• Familiarity with ERP or CRM systems; basic data-entry accuracy with attention to detail.
• Bilingual abilities relevant to the workforce and customer base.

Key Competencies

• Customer service orientation
• Professionalism and presence
• Time management and multitasking
• Communication and interpersonal skills
• Problem-solving and adaptability
• Confidentiality and integrity