Job Title: Relationship Manager

Company: FirstBank Ghana
Location: Accra
Employment Type: Full-Time
Application Deadline: 09 February 2026

Company Profile

FirstBank Ghana is a leading financial institution committed to delivering innovative banking solutions, exceptional customer service, and sustainable value for our clients. We foster a welcoming, inclusive, and performance-driven work environment where professionalism, integrity, and customer focus guide our operations. We are seeking a Relationship Manager to strengthen client relationships and drive business growth.

Job Purpose

The Relationship Manager actively manages and grows assigned customer portfolios by delivering tailored banking solutions, deepening client relationships, and ensuring high levels of customer satisfaction while meeting the Bank’s business and risk management objectives.

Key Responsibilities

• Build, manage, and grow strong relationships with assigned clients

• Identify client needs and provide appropriate banking and financial solutions

• Drive deposit mobilization, loan growth, and revenue generation

• Monitor client accounts to ensure compliance with credit, risk, and regulatory requirements

• Prepare and review credit proposals, reports, and account documentation

• Resolve customer issues promptly and professionally

• Cross-sell bank products and services to maximize customer value

• Maintain accurate customer records and relationship management reports

• Support business development initiatives and market growth strategies

Educational & Professional Requirements

• First Degree or equivalent qualification in any discipline

• Relevant professional qualification (added advantage)

• Minimum of 3 years’ relevant banking experience, preferably in relationship or account management

Skills & Competencies

• Strong interpersonal, communication, and negotiation skills

• Proven ability to build and maintain long-term client relationships

• Strong sales, marketing, and business development skills

• Sound understanding of banking products, credit processes, and risk management

• High level of professionalism, integrity, and customer focus

• Ability to work independently and collaboratively in a team environment

How to Apply

Interested candidates should submit their CV and copies of relevant qualifications on or before 09 February 2026. Only shortlisted candidates will be contacted.