We are seeking a detail-oriented Customer Service & Sales Officer to support our daily operations. The ideal candidate will have hands-on experience with mobile money, strong communication skills, and the ability to manage financial transactions accurately while delivering excellent customer service.

Experience working as a mobile money agent, in a forex bureau, super markets, a jewelry shop or a customer-focus oriented business will be preferred. 

This role combines sales, customer support, and financial operations, and requires someone who is comfortable using digital tools and engaging customers both in-person and virtually.

Key Responsibilities

Customer Service & Sales

• Assist customers with inquiries, product information, and issue resolution
• Promote company products and services to drive sales
• Build and maintain strong customer relationships
• Handle customer complaints professionally and efficiently

Financial Transactions (Core Responsibility)

• Process mobile money transactions (cash-in, cash-out, transfers) accurately
• Handle payments, receipts, and basic reconciliation
• Maintain proper transaction records and ensure accountability
• Detect and report suspicious or fraudulent activities

Digital & Administrative Tasks

• Use Microsoft Office tools (Word, Excel, Outlook) for reporting and documentation
• Prepare basic reports (sales, transactions, customer activity)
• Maintain organized digital records

Virtual Communication

• Conduct and participate in virtual meetings via Microsoft Teams, Google Meet and Zoom, etc.
• Communicate clearly with customers and team members remotely

Social Media Engagement

• Respond to customer inquiries on social media platforms
• Support basic content posting and online engagement
• Represent the company professionally online

Preferred Qualities 

• Tech-savvy and quick to learn new systems
• Customer-focused with a positive attitude
• Reliable and punctual
• Problem-solving mindset

Compliance & Security

• Adhere to all financial and company policies
• Maintain strict confidentiality of customer information
• Follow proper procedures for handling cash and digital transactions