Sales Executive

Employment Type: Full-Time
Location: Accra, Ghana
Company: Marriott International
Application Deadline: 17 July 2026

About Marriott International

Marriott International is a global leader in hospitality, dedicated to creating exceptional experiences through world-class service, innovation, and genuine care. Our hotels provide memorable stays by combining personalized guest experiences with operational excellence. We empower our associates to deliver outstanding service, build meaningful relationships, and contribute to a culture of hospitality excellence.

The Opportunity

Marriott International is seeking a dynamic, customer-focused, and results-driven Sales Executive to support our Sales and Marketing operations.

In this full-time role, you will engage with guests, manage sales-related requests, support revenue generation initiatives, and strengthen guest relationships through exceptional service. You will use effective sales techniques to maximize opportunities while maintaining Marriott’s commitment to guest satisfaction and brand loyalty.

Key Responsibilities

As the Sales Executive, you will:

• Respond to guest enquiries and coordinate with relevant departments, including Sales, Data Administration, and Accounting, to resolve requests and provide timely solutions.
• Use effective sales techniques, including upselling, to maximize revenue opportunities while maintaining guest loyalty.
• Promote Marriott’s brand image and create awareness of our services internally and externally.
• Process guest requests related to Marriott Rewards points and loyalty programme benefits.
• Manage reservation requests, modifications, and cancellations received through phone, fax, email, or other communication channels.
• Accurately record guest reservation information and loyalty programme details in relevant systems.
• Handle guest calls, questions, requests, and concerns with professionalism and efficiency.
• Provide administrative support to the Sales and Marketing team, including filing, email correspondence, typing, and document management.
• Support management in training and motivating team members while serving as a positive role model.
• Monitor service delivery standards and support consistent adherence to quality expectations.
• Build and maintain strong relationships with guests, colleagues, and business partners.

Guest Experience and Service Excellence

You will:

• Welcome and acknowledge every guest according to Marriott service standards.
• Anticipate guest needs and provide personalized solutions.
• Demonstrate genuine appreciation and create memorable guest interactions.
• Communicate clearly and professionally in all verbal and written interactions.
• Maintain a professional appearance and uphold Marriott’s hospitality standards.
• Protect guest confidentiality, company information, and organisational assets.

Qualifications

Education

• High School Diploma or G.E.D. equivalent.

Experience

• Minimum of two (2) years of relevant work experience in sales, customer service, hospitality, reservations, or a related field.

Supervisory Experience

• No supervisory experience required.

Licences and Certifications

• No licence or certification required.

Skills and Competencies

The ideal candidate will demonstrate:

• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Ability to identify sales opportunities and deliver results.
• Strong organisational skills and attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Professional telephone and customer service etiquette.
• Ability to work collaboratively and support team objectives.
• Strong problem-solving skills and a positive, solutions-focused approach.

Physical Requirements

The role may require you to:

• Read and verify information across different formats.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds (approximately 4.5 kg) without assistance.
• Perform other reasonable job duties assigned by supervisors.

How to Apply

Apply online by clicking the Application button.