Service Center Officer (24-Hour Service Center) – Full-Time

Location: Accra
Company: A Reputable Company

Company Profile

We are a reputable and customer-focused organization committed to delivering exceptional service and seamless client experiences. Our operations are built on professionalism, responsiveness, and a strong dedication to meeting customer needs around the clock.

Role Summary

We are seeking a proactive and service-oriented Service Center Officer to support our 24-hour service center operations. The successful candidate will serve as the first point of contact for customers, ensuring prompt resolution of inquiries, effective handling of service requests, and delivery of a consistently high-quality customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries, complaints, and requests.
• Provide accurate information on the company’s products, services, policies, and procedures.
• Receive and record customer service requests, complaints, and feedback efficiently.
• Escalate complex issues to the appropriate departments for timely resolution.
• Maintain accurate records of all customer interactions and service requests.
• Monitor and respond to phone calls, emails, and walk-in inquiries.
• Support the smooth operation of the service center on a 24-hour shift basis.
• Prepare daily reports on customer issues and service delivery performance.
• Assist customers with service processes and required documentation.
• Maintain a professional, organized, and welcoming service center environment.
• Perform any other duties as assigned by the Supervisor or Manager.

Qualifications

Education & Experience

• Hold a good First Degree in any field.
• Possess 1–3 years of experience in customer service, call center, or front desk operations.
• Demonstrate experience in customer relations or service center operations (an advantage).

Skills & Competencies

• Exhibit strong communication and interpersonal skills.
• Demonstrate excellent customer service orientation and problem-solving abilities.
• Maintain a high level of professionalism and attention to detail.
• Show the ability to multitask and work effectively under pressure.
• Demonstrate proficiency in basic computer applications and customer service tools.

Working Conditions

• Operate on a 24-hour shift schedule, including day, night, and weekend shifts.

Application Deadline

30 April 2026

How to Apply

Click the “APPLY FOR THIS JOB” button below to submit your application.