SPA Concierge (Local Hire)

at Kempinski Hotel

📍 Location: Accra
🕒 Employment Type: Full-Time

Company Profile

Kempinski Hotel is a globally recognized luxury hospitality brand renowned for delivering exceptional guest experiences through elegance, wellness, and world-class service. We foster a welcoming, inclusive, and professional environment where employees are empowered to create memorable experiences while developing rewarding careers in luxury hospitality.

Job Summary

We are seeking a professional and guest-focused SPA Concierge to deliver exceptional front-of-house service within our luxury spa environment. The successful candidate will manage guest appointments, support spa operations, promote wellness services, and ensure guests receive a seamless and personalized spa experience.

Key Responsibilities

• Welcome guests warmly and provide exceptional customer service throughout the spa experience
• Manage spa reservations, scheduling, and guest appointments efficiently
• Provide information on spa treatments, wellness services, and retail products
• Coordinate guest requests and ensure timely communication with spa therapists and operational teams
• Handle telephone inquiries, bookings, and follow-up communications professionally
• Support spa retail operations, stock monitoring, and inventory coordination
• Promote spa services and contribute to sales and revenue generation initiatives
• Maintain accurate guest records using Opera and spa booking systems
• Ensure the reception and spa areas remain organized, welcoming, and professional
• Support marketing, public relations, and guest engagement activities where required
• Handle guest concerns professionally and ensure prompt resolution

Qualifications & Requirements

• Bachelor’s Degree in Business Administration or a related field
• Sales and/or customer service training is an advantage
• Knowledge of natural therapies is preferred
• Minimum of 1 year reception experience in an international spa environment
• Client-facing experience within reception or front-of-house operations
• Knowledge of telephone system operations and booking systems
• Experience in stock and retail management
• Experience in revenue management is an advantage
• Strong customer service orientation and communication skills
• Computer literacy with experience using Opera or similar booking/database systems
• Desktop publishing skills are an advantage

How to Apply

Apply online by clicking on the application button.