Key Responsibilities

Client Communication & Support
•Respond to customer inquiries via phone, WhatsApp, email, and social media
•Assist users with ticket purchases, bookings, and platform navigation
•Resolve customer complaints quickly and professionally
•Provide real-time support during live events and booking periods

Client Onboarding & Relationship Management
•Onboard new event organizers and businesses onto the platforms
•Guide clients on how to use Ayatickets and AyaBookings effectively
•Maintain strong, long-term relationships with clients
•Follow up with clients to ensure satisfaction and retention
•Platform Administration
•Help upload and manage events on Ayatickets
•Assist businesses in setting up booking schedules on AyaBookings
•Monitor ticket sales and booking activity
•Ensure event and booking details are accurate and up to date

Operational Support
•Coordinate with internal teams (tech, marketing, sales)
•Track and report customer feedback and common issues
•Support event-day operations when necessary
•Assist in improving customer experience processes

Sales & Growth Support
•Identify opportunities to upsell or onboard new clients
•Educate clients on additional features (USSD, analytics, etc.)
•Encourage adoption of digital ticketing and booking tools
Skills & Qualifications
•Strong communication and interpersonal skills
•Excellent problem-solving ability
•Tech-savvy and comfortable using digital platforms
•Ability to multitask and work in a fast-paced environment
•Good organizational and time management skills

Experience
•Previous experience in customer service, relationship management, or admin roles is a plus
•Experience in events, hospitality, or tech platforms is an advantage.

How to Apply

Send application

Send application via: https://careers.ayatickets.net/job-openings/

Subject: Relationship Manager / Customer Support Admin Application

About the Company

FoneGo Ghana is a fast-growing financial services and device financing company in Ghana, enabling customers to own smartphones through flexible installment plans. The company is committed to transparency, ethical customer engagement, and expanding access to digital technology across Ghana.

Role Summary

We are seeking a results-driven and customer-focused Debt Collection Officer to manage overdue accounts and support loan recovery operations. The successful candidate will engage clients professionally, negotiate repayment solutions, and ensure compliance with company policies and ethical collection standards.

Key Responsibilities

• Proactively contact customers with overdue device financing accounts via calls, SMS, and other approved channels
• Negotiate realistic and sustainable repayment plans with clients
• Monitor delinquent accounts and follow up consistently to ensure recovery targets are met
• Update customer records, payment arrangements, and interaction notes accurately in internal systems
• Escalate high-risk or non-responsive accounts in line with company procedures
• Ensure all recovery activities comply with company policies, legal guidelines, and ethical standards
• Maintain professionalism and protect the company’s brand reputation during all client interactions
• Generate periodic reports on recovery performance and portfolio status

Requirements & Qualifications

• Diploma or Degree in any field
• Some experience in debt collection is great but not prerequisite.
• Strong negotiation and persuasion skills
• Excellent communication skills (verbal and written)
• Ability to handle difficult conversations professionally and calmly
• High level of integrity and confidentiality
• Basic proficiency in MS Excel and CRM systems

Key Competencies

• Results-oriented with strong follow-through
• Customer-focused with a problem-solving mindset
• Attention to detail and accuracy in record-keeping
• Resilience and ability to work under pressure
• Strong ethical judgment and professionalism

What We Offer

• Competitive salary + performance-based incentives
• Opportunity to grow within a fast-paced fintech environment
• Exposure to digital finance and consumer credit operations
• Supportive and performance-driven work culture

How to Apply

Interested candidates should apply online before 14 May 2026.