Experience working as a mobile money agent, in a forex bureau, super markets, a jewelry shop or a customer-focus oriented business will be preferred. 

This role combines sales, customer support, and financial operations, and requires someone who is comfortable using digital tools and engaging customers both in-person and virtually.

Key Responsibilities

Customer Service & Sales

• Assist customers with inquiries, product information, and issue resolution
• Promote company products and services to drive sales
• Build and maintain strong customer relationships
• Handle customer complaints professionally and efficiently

Financial Transactions (Core Responsibility)

• Process mobile money transactions (cash-in, cash-out, transfers) accurately
• Handle payments, receipts, and basic reconciliation
• Maintain proper transaction records and ensure accountability
• Detect and report suspicious or fraudulent activities

Digital & Administrative Tasks

• Use Microsoft Office tools (Word, Excel, Outlook) for reporting and documentation
• Prepare basic reports (sales, transactions, customer activity)
• Maintain organized digital records

Virtual Communication

• Conduct and participate in virtual meetings via Microsoft Teams, Google Meet and Zoom, etc.
• Communicate clearly with customers and team members remotely

Social Media Engagement

• Respond to customer inquiries on social media platforms
• Support basic content posting and online engagement
• Represent the company professionally online

Preferred Qualities 

• Tech-savvy and quick to learn new systems
• Customer-focused with a positive attitude
• Reliable and punctual
• Problem-solving mindset

Compliance & Security

• Adhere to all financial and company policies
• Maintain strict confidentiality of customer information
• Follow proper procedures for handling cash and digital transactions

How to Apply

Apply online by clicking on the application button.

About the Company

FirstWatch Security Ghana is a professional security services provider committed to delivering reliable, well-trained, and disciplined personnel to clients across multiple sectors. We are expanding our team and seeking a Recruitment Officer to strengthen our talent pipeline.

Role Overview

We are seeking a proactive and detail-oriented Recruitment Officer to lead the sourcing, screening, and onboarding of security personnel. This role is critical to ensuring that all deployed guards and security staff meet strict operational, behavioral, and client-specific standards.

Key Responsibilities

• Develop and execute effective recruitment strategies for security guards and related personnel
• Source candidates through field recruitment, referrals, job boards, and community networks
• Screen applicants through interviews, background checks, and document verification
• Assess candidates’ physical fitness, alertness, and suitability for security roles
• Coordinate and support onboarding, including documentation and deployment readiness
• Maintain an up-to-date database of qualified and standby security personnel
• Liaise with operations teams to understand staffing needs and timelines
• Ensure all recruits meet company policies and client-specific requirements
• Monitor recruitment metrics and continuously improve hiring processes

Requirements & Qualifications

• Diploma or Degree in related field
• Minimum of 2 years’ experience in recruitment, preferably within the security industry
• Strong understanding of security personnel requirements and screening processes
• Excellent interviewing, assessment, and decision-making skills
• High level of integrity, vigilance, and attention to detail
• Ability to work under pressure and meet tight recruitment deadlines
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and basic HR systems

What We Offer

• Competitive salary and performance incentives
• Opportunity to work with a reputable security firm
• Career growth and professional development
• Dynamic and structured work environment

How to Apply

Interested candidates should apply online.