JOB TITLE: Manager, Front Office Operations & Control (Full-Time)
Company: Stanbic Bank Ghana
Location: Accra, Ghana
Application Deadline: 19 April 2026

Company Profile

Stanbic Bank Ghana is a leading financial services institution committed to delivering innovative banking solutions and exceptional customer experiences. The bank fosters a collaborative, inclusive, and high-performance environment where employees drive impact, uphold strong ethical standards, and contribute to sustainable growth.

Role Overview

Stanbic Bank Ghana seeks a strategic and performance-driven Manager, Front Office Operations & Control who will lead front office operations, strengthen internal controls, and ensure efficient service delivery. You will drive operational excellence, manage key projects, and influence stakeholders to achieve business objectives within a dynamic financial services environment.

Key Responsibilities

• Lead and optimize front office operations to ensure efficiency and service excellence
• Implement and monitor operational controls to mitigate risks and improve performance
• Manage projects from initiation through completion to achieve defined business goals
• Collaborate with cross-functional teams to deliver aligned business outcomes
• Analyze operational and financial data to support informed decision-making
• Drive continuous improvement initiatives and identify growth opportunities
• Ensure compliance with internal policies, regulatory requirements, and industry standards
• Engage and influence stakeholders across multiple levels and functions

Qualifications

• Hold a First Degree in Business Commerce, Finance, Accounting, or a related field

Experience

• Demonstrate 3–4 years of experience in business management or business support
• Show proven ability to manage projects to successful completion
• Possess 5–7 years of experience influencing stakeholders across multiple disciplines, preferably within a financial services environment

Behavioral Competencies

• Apply practical and solution-oriented thinking
• Communicate clearly and articulate ideas effectively
• Influence and persuade stakeholders to achieve results
• Adapt quickly and embrace change in a dynamic environment
• Build strong interpersonal relationships and collaborate effectively
• Interpret data accurately to inform strategic decisions
• Manage multiple tasks efficiently and meet deadlines
• Deliver high-quality outputs consistently
• Identify and act on opportunities for improvement
• Work effectively within a team environment
• Uphold high ethical and professional standards

Technical Competencies

• Demonstrate strong business acumen
• Apply solid business administration skills
• Show sound knowledge of the financial services industry
• Manage projects using structured methodologies
• Apply risk and reward thinking in decision-making
• Communicate effectively through strong written skills

How to Apply

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