Job Title: Intake & Outreach Specialist
Employment Type: Full-Time
Location: Accra, Ghana
Application Deadline: 10th May 2026

About the Role

We are seeking a motivated and compassionate Intake & Outreach Specialist to join our growing team in Accra. In this role, you will manage a high-performing intake pipeline by converting referrals into scheduled patients through timely outreach, accurate assessments, and seamless coordination with clinical and scheduling teams. You will play a vital role in ensuring clients receive timely access to care and a smooth onboarding experience.

We foster a supportive and purpose-driven environment where empathy, responsiveness, and teamwork guide everything we do.

Key Responsibilities

• Manage and prioritize incoming referrals to ensure timely patient engagement and scheduling
• Conduct outreach to referred clients to complete intake screening and assessment processes
• Utilize standardized tools such as GAD-7, PHQ-9, and Columbia Suicide Severity Rating Scale to support clinical intake assessments
• Coordinate closely with clinical and scheduling teams to ensure smooth patient transitions into care
• Maintain accurate and up-to-date documentation of intake activities and client interactions
• Follow up consistently with referrals to minimize drop-off and improve conversion rates
• Communicate clearly and professionally with clients, caregivers, and referral sources
• Identify barriers to care and support clients in completing intake requirements
• Support continuous improvement of intake workflows and outreach strategies
• Uphold confidentiality and compliance with all behavioral health and data protection standards

Requirements

• Bachelor’s degree in Social Work, Psychology, Public Health, or a related field
• Minimum of 2 years of experience in behavioral health intake, outreach, or case management
• Familiarity with clinical assessment tools, including GAD-7, PHQ-9, and Columbia
• Strong communication, empathy, and interpersonal skills
• Ability to manage multiple cases and maintain attention to detail in a fast-paced environment
• Strong organizational and coordination skills
• Ability to work effectively with multidisciplinary teams
• Commitment to client-centered care and ethical practice

How to Apply

Apply online by clicking the application button below.