Senior Manager, Business Transformation

Location: Accra
Employment Type: Full-Time
Vacancy Ref. Number: MTNGH-TRF(BT)-003-26
Application Deadline: 20 May 2026

Company Profile

MTN Ghana is a leading telecommunications organization committed to driving digital transformation, operational excellence, and customer-centric innovation across Ghana. The company operates within a dynamic, highly regulated, and technology-driven environment focused on delivering long-term value and improved customer experience.

Job Summary

The Senior Manager, Business Transformation will lead the design, execution, and governance of enterprise-wide transformation initiatives. The role ensures continuous improvement across business operations, customer experience, technology, and commercial functions while driving efficiency, innovation, and measurable value delivery.

Job Context

The role operates within a complex and evolving environment characterized by:

• Rapidly changing digital telecommunications business models
• A multi-regulated and compliance-driven industry landscape
• A publicly listed organization with strong ESG priorities
• A shift from market share to customer “share of life”
• Global MTN Group standards, frameworks, and governance requirements
• A performance-driven and innovation-focused culture
• Regionalized operations with cross-functional collaboration
• Strong emphasis on brand reputation and operational excellence

Key Responsibilities

1. Transformation Strategy Execution

• Lead the design and execution of enterprise transformation initiatives aligned with MTN Ghana’s strategic priorities.
• Collaborate with divisional leaders to identify transformation opportunities across operations, technology, commercial, and customer experience functions.
• Develop and maintain a structured roadmap for business transformation initiatives.

2. Process Improvement & Operational Excellence

• Drive continuous improvement and foster a culture of operational excellence across the organization.
• Identify inefficiencies, bottlenecks, duplication, and process gaps across business operations.
• Design and implement process redesign initiatives using Lean, Six Sigma, Kaizen, BPM, or Agile methodologies.
• Maintain a centralized repository of transformation initiatives from initiation to completion and handover.

3. Project Cost Optimization

• Identify and implement cost-saving initiatives across transformation programs without compromising value delivery.
• Partner with Finance, Procurement, and delivery teams to track savings and cost optimization outcomes.
• Monitor and report project cost performance and improvement opportunities.

4. Change Management

• Develop and execute structured change management strategies across transformation initiatives.
• Drive stakeholder engagement, communication, and adoption across impacted business units.
• Monitor change readiness and ensure successful adoption of transformation outcomes.
• Escalate risks and resistance issues where necessary.

5. Performance Monitoring & Analytics

• Monitor transformation performance using dashboards, scorecards, and analytics tools.
• Collaborate with governance and analytics teams to develop executive-level transformation dashboards.
• Deliver monthly and ad-hoc reports on transformation progress to leadership.
• Provide data-driven insights to support decision-making and performance improvement.

Educational Requirements & Experience

• Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.
• MBA, MSc, or relevant postgraduate qualification is an added advantage.
• Project Management certification (PMP, PRINCE2, Scrum) is preferred.
• Lean Six Sigma certification is an added advantage.
• Minimum of 8–10 years of experience in business transformation, strategy execution, or enterprise project delivery.
• Strong experience in process improvement within large, complex organizations.
• Proven ability to lead cross-functional transformation initiatives.
• Experience in telecommunications, digital, or highly regulated industries is preferred.

Technical & Functional Competencies

• Strong knowledge of transformation frameworks and project management methodologies
• Expertise in Lean, Six Sigma, BPM, and continuous improvement tools
• Strong business process reengineering and optimization capabilities
• Advanced analytical and data interpretation skills
• Proficiency in tools such as Power BI, Tableau, and Excel
• Strong stakeholder engagement and management skills
• Excellent strategic thinking and business acumen
• Change management expertise

Leadership & Behavioral Competencies

• Strong leadership and influencing abilities
• Excellent communication and stakeholder engagement skills
• High level of accountability and integrity
• Strong problem-solving and decision-making capabilities
• Ability to work effectively in a fast-paced, complex environment

MTN Values

• Lead with Care
• Collaborate with Agility
• Serve with Respect
• Can Do with Integrity
• Act with Inclusion

MTN Vital Behaviours

• Complete Candor
• Complete Accountability
• Active Collaboration
• Get it done

Guidelines for Application

Applicants must clearly indicate the Vacancy Ref. Number MTNGH-TRF(BT)-003-26 in the email subject line. CVs must be saved using the applicant’s full name. Applications without the correct subject line or improperly named CVs will be disqualified.

How to Apply

Apply online by clicking on the application button below.