Front Desk Officer

Location: Accra
Employment Type: Full-Time
Company: Duston Group
Application Deadline: 22 May 2026

Company Profile

Duston Group is committed to delivering professional business solutions while maintaining high standards of customer service and operational excellence. We are seeking a proactive and customer-focused Front Desk Officer to create a welcoming environment for clients, visitors, and employees while supporting the smooth day-to-day administrative operations of the organization.

Job Summary

The Front Desk Officer serves as the first point of contact for the company and plays a key role in creating a positive and professional experience for visitors and clients. The successful candidate will manage front desk operations, provide administrative support, and ensure efficient communication within the organization.

Key Responsibilities

• Welcome and assist clients, visitors, and staff in a professional and courteous manner.
• Manage incoming calls, emails, and general inquiries promptly and efficiently.
• Maintain a clean, organized, and welcoming reception area at all times.
• Schedule appointments, meetings, and coordinate visitor access where required.
• Support administrative operations, including filing, data entry, document preparation, and record management.
• Receive, sort, and distribute correspondence and deliveries.
• Maintain confidentiality of company records, employee information, and sensitive business matters.
• Assist with general office coordination and provide administrative support to departments when needed.
• Monitor office supplies and support procurement requests for front desk operations.

Experience and Education

• Bachelor’s Degree in Business Administration, Communication, or a related field.
• Must have completed National Service.
• Previous experience in front desk operations, customer service, or office administration will be an advantage.
• Familiarity with supporting administrative operations, including filing, data entry, document preparation, and record management.
• Knowledge of maintaining confidentiality of company records, employee information, and sensitive business matters.

Skills and Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Good organizational and multitasking skills.
• Proficiency in Microsoft Office Suite and basic office systems.
• Professional appearance and positive attitude.
• Ability to work independently and as part of a team.

How to Apply

Apply online by clicking on the application button.