Position Overview

The Digital Operations Officer is responsible for overseeing and optimizing the organization’s digital systems, platforms, and workflows. This role ensures smooth day-to-day digital operations, supports innovation, and drives efficiency through technology adoption and process improvement.

Key Responsibilities

• Maintain and monitor digital platforms (websites, apps, CRM, ERP, cloud tools).
• Ensure system reliability, security, and compliance with data protection standards.
• Streamline workflows by automating processes and integrating digital tools.
• Troubleshoot technical issues and coordinate with IT vendors for fixes.
• Identify and resolve bottlenecks in digital operations.
• Collect, analyze, and report on operational and performance data.
• Provide insights to support decision-making and strategic planning.
• Lead digital transformation initiatives and system upgrades.
• Must have IT knowledge to Coordinate with IT, marketing, and other departments to deliver projects on time.
• Train and support staff in using digital tools effectively.
• Act as a liaison between technical teams and non-technical staff.
• Stay updated on emerging technologies and recommend adoption where beneficial.
• Contribute to digital strategy development aligned with organizational goals.
• Ability to use the digital space to generate convertible leads. 

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, Digital Management, or related field.
• Proven experience in digital operations, IT systems, or process management.
• Strong knowledge of cloud platforms, CRM/ERP systems, and digital workflow tools.
• Analytical mindset with proficiency in data visualization and reporting tools.
• Excellent communication, problem-solving, and project management skills.

How to Apply

Apply online by clicking on the application button.