Courier Growth Associate (Onboarding, Development & Compliance)

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 20 June 2026

Company Profile

WeGoo is a fast-growing technology-enabled logistics company transforming the delivery experience across Ghana and Africa. Through innovation, operational excellence, and a commitment to customer satisfaction, we connect businesses and consumers with reliable, efficient delivery solutions.

Our success is driven by our people and courier partners. We believe in creating an environment where individuals can grow professionally, contribute meaningfully, and play a vital role in shaping the future of logistics across the continent.

We are looking for a dedicated and detail-oriented Courier Growth Associate (Onboarding, Development & Compliance) to support the successful onboarding, training, development, and compliance management of our courier network.

Role Overview

As a Courier Growth Associate, you will play a critical role in ensuring that courier partners are properly onboarded, equipped with the necessary skills, and consistently meet operational and compliance standards. You will work closely with couriers and internal teams to promote service excellence, operational efficiency, and continuous improvement across the delivery network.

This role is ideal for individuals who enjoy working with people, maintaining high standards, supporting workforce development, and driving operational quality.

Key Responsibilities

Courier Onboarding & Induction

You will:

• Verify courier applications, documentation, and eligibility requirements.
• Conduct onboarding sessions and orientation programmes for newly recruited couriers.
• Ensure all couriers understand company policies, operational procedures, and service expectations.
• Support the seamless integration of new couriers into daily operations.
• Maintain accurate onboarding records and documentation.

Training & Development

You will:

• Facilitate induction, refresher, and continuous development training programmes.
• Coach couriers on customer service excellence, operational best practices, and safety requirements.
• Identify skill gaps and recommend appropriate training interventions.
• Monitor training effectiveness and maintain training records.
• Promote a culture of continuous learning and professional development.

Compliance Management

You will:

• Ensure courier compliance with company policies, operational procedures, and regulatory requirements.
• Conduct routine compliance checks, audits, and assessments.
• Track compliance performance and follow up on corrective actions.
• Maintain accurate records of compliance activities and audit findings.
• Support initiatives that strengthen operational discipline and risk management.

Quality Assurance

You will:

• Monitor service quality indicators and courier performance metrics.
• Review customer feedback, complaints, and operational reports.
• Identify recurring service issues and recommend improvement actions.
• Support the implementation of quality improvement initiatives.
• Promote consistent delivery of excellent customer experiences.

Courier Performance Management

You will:

• Monitor courier productivity, attendance, and adherence to service standards.
• Address performance concerns through coaching, corrective actions, and escalation procedures.
• Support performance improvement plans and follow-up activities.
• Assist with disciplinary processes where necessary.
• Encourage accountability and high performance across the courier network.

Documentation & Reporting

You will:

• Maintain accurate courier records, files, and operational documentation.
• Prepare compliance, quality, onboarding, and performance reports.
• Track operational metrics and provide data-driven recommendations.
• Ensure all courier information is up to date, accurate, and securely maintained.
• Support management reporting requirements with timely and reliable data.

Communication & Engagement

You will:

• Serve as a key point of contact for courier-related communication.
• Coordinate the communication of policy updates, operational changes, and company announcements.
• Build positive working relationships with courier partners.
• Encourage engagement and participation across the courier network.
• Escalate operational concerns, feedback, and improvement opportunities to management.

Qualifications & Experience

Education

You should possess an HND, Bachelor’s Degree, or equivalent qualification in:

• Business Administration
• Human Resource Management
• Logistics & Supply Chain Management
• Operations Management
• Or a related field

Experience

You should have a minimum of two (2) years of experience in one or more of the following areas:

• Operations Management
• Compliance Management
• Training and Development
• Logistics Operations
• Fleet Management
• Quality Assurance
• Workforce Administration

Experience within logistics, transportation, delivery services, e-commerce, courier operations, or related industries will be an added advantage.

What We Are Looking For

Technical Competencies

You should demonstrate:

• Knowledge of onboarding, induction, and training processes.
• Understanding of compliance management and quality assurance principles.
• Strong documentation and report-writing skills.
• Experience collecting, analyzing, and tracking performance data.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Strong administrative and record-management capabilities.

Behavioral Competencies

We are looking for candidates who possess:

• Strong attention to detail and accuracy.
• Excellent coaching, facilitation, and training skills.
• Strong communication and interpersonal abilities.
• Sound problem-solving and decision-making skills.
• The ability to work independently and manage multiple priorities.
• High levels of integrity, accountability, and professionalism.
• Strong organizational and time-management skills.
• A proactive and solutions-oriented mindset.

Success Measures

Performance in this role will be assessed through:

• Courier onboarding completion rates.
• Training participation and effectiveness scores.
• Compliance audit performance and adherence levels.
• Accuracy and completeness of courier documentation.
• Service quality and customer satisfaction ratings.
• Reduction in policy violations and operational incidents.
• Timeliness and accuracy of operational reporting.
• Courier engagement and retention levels.
• Continuous improvement in operational standards and service delivery.

What We Offer

At WeGoo, we are committed to creating opportunities for growth and professional development.

Successful candidates will receive:

• Monthly salary of GHS 2,000.
• Monthly performance bonus of GHS 500, subject to achievement of agreed performance targets.
• Career growth opportunities within a rapidly expanding technology-enabled logistics company.
• Practical exposure to large-scale logistics, courier management, and workforce development.
• The opportunity to contribute to the growth of one of Ghana’s leading delivery networks.
• A collaborative, supportive, and performance-driven work environment.
• Ongoing learning and professional development opportunities.

Why Join WeGoo?

At WeGoo, you will have the opportunity to make a direct impact on the quality, performance, and growth of our courier network. You will work alongside passionate professionals, contribute to operational excellence, and help shape the future of logistics across Ghana and Africa.

How to Apply

Apply online by clicking on the application button.