Operations Coordinator (Full-Time)

Location: Accra, Ghana
Company: JAK & SO Services Ltd
Application Deadline: 3 July 2026

Join JAK & SO Services Ltd

JAK & SO Services Ltd is a trusted provider of transportation, haulage, and logistics solutions, committed to delivering reliable, efficient, and customer-focused services across Ghana. We pride ourselves on operational excellence, safety, and continuous improvement, ensuring that our clients receive dependable support for their transportation and supply chain needs.

As our operations continue to grow, we are seeking a highly organized and proactive Operations Coordinator to join our team in Accra. This role offers an exciting opportunity to contribute to the efficient management of transportation operations while working within a dynamic and collaborative environment.

Position Summary

The Operations Coordinator will play a critical role in supporting the planning, coordination, and execution of daily transportation and haulage activities. The successful candidate will oversee fleet operations, coordinate driver activities, maintain operational records, and ensure compliance with transportation regulations and company standards. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Operations Coordination

• Coordinate and schedule daily transportation and haulage operations.
• Assign trucks and drivers based on operational requirements, customer needs, and delivery schedules.
• Monitor vehicle movements to ensure timely pickups, deliveries, and service execution.
• Track operational performance and ensure adherence to agreed service timelines.
• Support route planning and resource optimization initiatives to improve operational efficiency.
• Identify operational challenges and coordinate timely resolutions.

Fleet Management

• Maintain accurate fleet records, including vehicle registrations, insurance documentation, maintenance schedules, fuel consumption reports, and operational logs.
• Coordinate preventive and corrective maintenance activities to maximize fleet availability and reliability.
• Monitor vehicle utilization and recommend improvements to enhance fleet performance.
• Ensure all vehicles comply with company standards and applicable regulatory requirements.
• Support initiatives aimed at improving fleet efficiency and cost-effectiveness.

Driver Coordination & Compliance

• Manage driver schedules, attendance, and daily operational assignments.
• Monitor driver performance and adherence to company policies, procedures, and safety standards.
• Verify that drivers maintain valid licenses and all required operational documentation.
• Communicate operational updates, schedules, and instructions clearly and effectively.
• Promote compliance with transport regulations, road safety standards, and company requirements.

Stakeholder Management

• Serve as the primary point of coordination between drivers, customers, warehouse teams, service providers, and management.
• Provide timely updates on shipment status and operational activities.
• Address transportation and logistics-related issues and coordinate effective solutions.
• Support customer service initiatives by ensuring prompt and professional responses to operational concerns.
• Foster positive working relationships with internal and external stakeholders.

Documentation & Reporting

• Prepare and maintain transportation records, delivery documents, trip reports, and operational logs.
• Generate periodic reports on fleet performance, fuel consumption, maintenance activities, and operational efficiency.
• Ensure all documentation is accurate, complete, and properly maintained.
• Maintain records in accordance with company policies and regulatory requirements.
• Support management with operational data and reporting for decision-making purposes.

Safety & Regulatory Compliance

• Ensure compliance with transportation laws, regulations, and company procedures.
• Support the implementation of safety initiatives, policies, and best practices.
• Monitor operational risks and recommend corrective actions where necessary.
• Assist with audits, inspections, and compliance reviews.
• Promote a strong culture of safety, accountability, and operational excellence.

Qualifications & Requirements

• Bachelor’s Degree in Logistics, Supply Chain Management, Transportation Management, Business Administration, Operations Management, or a related field.
• Minimum of two (2) years’ experience in transportation, logistics, fleet management, operations coordination, or a similar role.
• Experience within a haulage, transportation, logistics, or supply chain environment is highly desirable.
• Working knowledge of fleet management processes and transportation operations.
• Understanding of transportation regulations and operational compliance requirements will be an advantage.

Required Skills & Competencies

• Strong organizational, planning, and coordination skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• High level of accuracy and attention to detail.
• Effective documentation, reporting, and record-keeping skills.
• Strong stakeholder management and relationship-building capabilities.
• Ability to work independently and collaboratively within a team.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to maintain professionalism while handling operational challenges and urgent situations.

Key Performance Areas

• Timely and efficient delivery of goods and services.
• Fleet availability, utilization, and operational readiness.
• Driver productivity, compliance, and performance management.
• Customer satisfaction and service quality.
• Accuracy and completeness of operational records and reports.
• Compliance with transportation regulations, safety standards, and company procedures.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work within a dynamic and growing transportation and logistics organization.
• Professional growth and career development opportunities.
• Exposure to fleet management and large-scale haulage operations.
• Supportive, collaborative, and performance-driven workplace culture.
• Opportunity to contribute to operational excellence and business growth.

How to Apply

Apply online by clicking on the application button.