Front Desk / Reservationist

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 15 June 2026

About Villa Monticello

Villa Monticello is a luxury boutique hospitality destination renowned for delivering exceptional guest experiences through personalized service, elegance, and attention to detail. We are committed to creating a warm and welcoming environment where every guest feels valued from the moment they make a reservation until the completion of their stay.

We are seeking a professional, customer-focused, and highly organized Front Desk / Reservationist to join our team. This role offers an exciting opportunity to be the face of our brand and play a key role in delivering memorable guest experiences.

Position Overview

As the Front Desk / Reservationist, you will serve as the first point of contact for guests and visitors, managing reservations, guest check-ins and check-outs, and providing exceptional customer service throughout the guest journey.

The ideal candidate will possess excellent communication skills, a professional demeanor, and a passion for hospitality. You will contribute to creating a seamless and enjoyable experience for guests while supporting the smooth operation of front office activities.

Key Responsibilities

• Welcome guests warmly and provide a professional and memorable first impression.
• Manage reservations, bookings, and room availability efficiently.
• Handle guest inquiries through phone, email, online platforms, and in-person interactions.
• Coordinate guest check-in and check-out processes accurately and efficiently.
• Maintain accurate reservation records and guest information.
• Process payments and issue invoices in accordance with company procedures.
• Respond promptly to guest requests and resolve concerns professionally.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with housekeeping, food and beverage, and other departments to ensure exceptional guest experiences.
• Monitor room occupancy and assist in maximizing room revenue opportunities.
• Maintain the front desk area to ensure a professional and welcoming environment.
• Prepare daily reports and administrative documentation as required.
• Uphold guest confidentiality and maintain high standards of professionalism.

Qualifications & Experience

Education

• Diploma or Degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.

Experience

• Previous experience in a front desk, reservations, guest services, customer service, or hospitality role is an advantage.
• Experience working within a hotel, guest house, serviced apartment, or hospitality environment will be highly regarded.

Skills & Competencies

• Excellent customer service and guest relations skills.
• Strong verbal and written communication skills.
• Professional appearance and presentation.
• Reservation management and administrative coordination skills.
• Strong organizational and multitasking abilities.
• Attention to detail and accuracy.
• Ability to remain calm and professional in a fast-paced environment.
• Proficiency in Microsoft Office Suite.
• Ability to work effectively both independently and as part of a team.
• Problem-solving and conflict-resolution skills.
• High level of integrity, discretion, and professionalism.

How to Apply

Apply online by clicking on the application button.