Housekeeping Supervisor

Location: Accra – Airport City, Ghana
Employment Type: Full-Time
Application Deadline: 20 June 2026

About The Palms by Eagles Hotel

The Palms by Eagles Hotel is a distinguished hospitality destination located in Airport City, Accra, dedicated to delivering exceptional guest experiences through outstanding service, comfort, and attention to detail. We pride ourselves on creating a welcoming environment for both our guests and employees, where professionalism, teamwork, and excellence are at the heart of everything we do.

As part of our commitment to maintaining the highest standards of hospitality, we are seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team.

Position Summary

The Housekeeping Supervisor will oversee daily housekeeping activities, ensuring guest rooms, public areas, and hotel facilities consistently meet the hotel’s cleanliness, hygiene, and presentation standards. The successful candidate will support the Housekeeping Manager in supervising staff, maintaining service quality, and ensuring guests enjoy a comfortable and memorable stay.

Key Responsibilities

Housekeeping Operations

• Supervise daily housekeeping activities to ensure efficient and effective service delivery.
• Inspect guest rooms, public areas, corridors, and service areas to ensure compliance with hotel cleanliness and presentation standards.
• Monitor room readiness and coordinate with Front Office and Maintenance teams to facilitate smooth guest arrivals and departures.
• Ensure housekeeping tasks are completed according to established schedules and quality standards.
• Assist in maintaining a clean, organized, and welcoming hotel environment.

Team Supervision & Staff Support

• Supervise and guide housekeeping attendants and support staff during assigned shifts.
• Allocate daily duties and monitor staff performance to ensure productivity and service excellence.
• Provide on-the-job coaching, guidance, and support to team members.
• Assist in training new employees on housekeeping procedures, safety standards, and service expectations.
• Foster teamwork, accountability, and professionalism within the department.

Quality Assurance & Guest Satisfaction

• Ensure housekeeping services consistently meet guest expectations and hotel standards.
• Respond promptly and professionally to guest requests and housekeeping-related concerns.
• Follow up on guest feedback and support the resolution of service issues.
• Promote a culture of exceptional guest service throughout the housekeeping team.

Inventory & Resource Management

• Monitor housekeeping supplies, linens, cleaning materials, and guest amenities.
• Report inventory requirements and assist in maintaining adequate stock levels.
• Support proper handling, storage, and usage of cleaning equipment and materials.
• Help minimize waste and ensure efficient use of departmental resources.

Health, Safety & Compliance

• Ensure compliance with hotel policies, hygiene standards, and health and safety regulations.
• Promote safe working practices and proper use of cleaning chemicals and equipment.
• Report maintenance issues, hazards, and safety concerns promptly.
• Support internal quality inspections and operational audits.

Reporting & Administration

• Maintain accurate housekeeping records and shift reports.
• Report operational issues, room status updates, and maintenance concerns to management.
• Assist in monitoring departmental performance and service quality indicators.
• Support administrative tasks as assigned by the Housekeeping Manager.

Qualifications & Experience

Educational Requirements

• Diploma, Certificate, or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field will be an advantage.

Experience

• Minimum of two (2) to five (5) years of relevant experience in housekeeping operations within a hotel, resort, guest house, serviced apartment, or hospitality environment.
• Previous supervisory experience in housekeeping will be an added advantage.
• Demonstrated ability to maintain high standards of cleanliness and guest service.

Required Skills & Competencies

Technical Competencies

• Housekeeping Operations
• Room Inspection and Quality Control
• Hospitality Service Standards
• Inventory and Linen Management
• Health, Safety, and Hygiene Compliance
• Staff Supervision and Task Allocation
• Report Writing and Documentation
• Basic Computer Literacy

Behavioral Competencies

• Strong leadership and supervisory skills
• Excellent attention to detail
• Strong organizational and time-management abilities
• Effective communication and interpersonal skills
• Customer-focused attitude
• Problem-solving and decision-making skills
• Professionalism and integrity
• Ability to work effectively in a fast-paced environment

How to Apply

Apply online by clicking on the application button.