Collections Officer

Location: Accra, Ghana
Employment Type: Full-Time
Application Deadline: 30 June 2026

Company Profile

Acreaty Ghana Ltd is a dynamic professional services organization committed to delivering efficient financial, staffing, and business support solutions to clients across various industries. We are focused on operational excellence, customer satisfaction, and sustainable business performance.

We are seeking a driven and detail-oriented professional to support our credit and collections operations.

Position Summary

Acreaty Ghana Ltd is seeking a proactive Collections Officer to manage overdue accounts and support effective debt recovery processes.

The successful candidate will engage customers, negotiate repayment arrangements, monitor delinquent accounts, and ensure accurate documentation of all collection activities while maintaining professionalism and compliance with financial regulations.

This role requires strong communication skills, negotiation ability, and a results-driven mindset.

Key Responsibilities

• Follow up on overdue accounts to ensure timely repayment of outstanding balances.
• Contact customers through phone calls, emails, and field visits to recover outstanding debts.
• Negotiate and agree on suitable repayment plans and payment arrangements with customers.
• Monitor delinquent accounts and escalate high-risk cases in line with company procedures.
• Maintain accurate and up-to-date records of all collection activities and customer interactions.
• Prepare daily, weekly, and monthly collection and performance reports.
• Ensure all collection activities comply with internal policies and applicable financial regulations.
• Build and maintain professional relationships with customers while ensuring firm adherence to recovery objectives.
• Support continuous improvement of debt recovery strategies and processes.

Qualifications and Experience

• Bachelor’s Degree or Higher National Diploma (HND) in Finance, Banking, Accounting, Business Administration, or a related field.
• Minimum of 2–4 years’ experience in collections, credit management, or debt recovery within banking, microfinance, or financial services.
• Strong understanding of credit control and debt recovery processes.
• Excellent negotiation, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite and relevant financial systems.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and meet set recovery targets.

How to Apply

Interested candidates should apply online by clicking on the application button