IT APPLICATIONS SPECIALIST (OPERATIONS) – HYBRID

Location: Accra, Ghana
Employment Type: Full-Time (Hybrid)

Join GBfoods – Driving Digital Transformation in Operations

GBfoods is a leading international food company with a strong presence across Africa and other global markets. Through our portfolio of trusted brands, we are committed to delivering quality products while driving innovation, operational excellence, and sustainable growth.

As we continue to strengthen our digital capabilities, we are seeking an experienced and results-oriented IT Applications Specialist (Operations) to support and optimize our operational systems. This role offers an exciting opportunity to work at the intersection of technology and manufacturing, driving SAP-enabled transformation initiatives that support business performance and operational efficiency.

Key Responsibilities

You will:

SAP Project Delivery & Systems Management

• Lead the end-to-end delivery of SAP projects, including requirements gathering, solution design, testing, user training, deployment, and post-implementation support.
• Analyze business requirements and perform gap analyses between operational needs and SAP standard functionalities.
• Design and implement effective SAP solutions that support operational excellence and business objectives.
• Ensure successful project delivery within scope, budget, and agreed timelines.

Business Process Optimization

• Collaborate with global and local Operations process owners to design and implement future-ready business processes.
• Provide expert guidance to stakeholders on SAP system capabilities and opportunities for process improvement.
• Develop a strong understanding of end-to-end operational and manufacturing processes across the organization.
• Drive continuous improvement initiatives within the IT Operations landscape.

Application Support & Incident Management

• Act as the first point of escalation for application-related and IT/business process issues.
• Support incident management by assessing impact, urgency, and business criticality.
• Coordinate with support teams to ensure timely resolution of issues and service requests.
• Maintain system stability, reliability, and user satisfaction.

Training & Documentation

• Deliver regular end-user training programs to enhance system adoption and capability.
• Develop and maintain comprehensive system documentation, process guides, and training materials.
• Support change management activities to ensure successful implementation of new solutions.

Qualifications

Applicants must possess:

• A Bachelor’s degree in Computer Science, Information Technology, Business Technology, or a related discipline.
• A certification in at least one SAP Operations Module (mandatory).

Experience Requirements

Applicants must have:

• A minimum of five (5) years of experience in a similar role, preferably within the FMCG industry.
• Extensive hands-on experience with SAP S/4HANA or SAP ECC, particularly within the following modules:
  • Materials Management (MM)
  • Production Planning (PP)
  • Quality Management (QM)
  • Plant Maintenance (PM)
  • Warehouse Management (WM)
• Proven experience managing and delivering SAP implementation and enhancement projects.
• Strong understanding of manufacturing and operations business processes.

Technical Skills & Competencies

The ideal candidate will demonstrate:

• Strong SAP functional expertise and operational systems knowledge.
• Excellent project management and delivery capabilities.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Excellent stakeholder engagement and relationship management skills.
• Strong communication skills with the ability to interact effectively with both technical and non-technical audiences.
• Proactive mindset with a strong sense of ownership and accountability.
• Ability to work independently and collaboratively within cross-functional teams.
• Excellent organizational and time-management skills.
• Knowledge of process integration and cloud integration technologies will be an advantage.
• Fluency in English; proficiency in French will be considered an added advantage.

How to Apply

Apply online by clicking on the Application Button.