Salon Operations Lead

Location: Accra, Ghana
Employment Type: Full-Time

Company Profile

Annie Beauty Unisex Salon is a fast-growing beauty and grooming brand dedicated to delivering exceptional client experiences through professional hair, beauty, and wellness services. We are committed to excellence, innovation, and customer satisfaction in a vibrant and customer-focused environment. We are seeking a dynamic and results-driven Salon Operations Lead to oversee daily operations and support the continued growth of our salon brand.

Role Purpose

The Salon Operations Lead is responsible for managing and coordinating all salon operations to ensure smooth service delivery, operational efficiency, and outstanding customer experience. The successful candidate will supervise staff, optimize processes, support business growth, and maintain high standards of service quality across all salon activities.

Key Responsibilities

Salon Operations Management

• Oversee daily salon operations to ensure efficient workflow and excellent service delivery.
• Coordinate staff schedules, appointments, and service assignments to optimise productivity.
• Ensure smooth client service processes from booking through to service completion and feedback.
• Maintain high standards of cleanliness, hygiene, and salon presentation at all times.

Team Leadership & Performance

• Supervise salon staff and ensure adherence to professional standards and service protocols.
• Support staff training, onboarding, and continuous development to improve service quality.
• Monitor staff performance and provide feedback to drive productivity and customer satisfaction.
• Foster a positive, collaborative, and customer-focused work environment.

Customer Experience & Service Quality

• Ensure clients receive consistent, high-quality, and personalised service experiences.
• Handle customer enquiries, complaints, and feedback in a professional and timely manner.
• Implement strategies to improve customer retention and satisfaction.
• Promote a welcoming and inclusive salon environment for all clients.

Administration & Reporting

• Maintain accurate records of salon operations, appointments, and client transactions.
• Support inventory management, including tracking salon products, tools, and supplies.
• Monitor daily revenue, service performance, and operational metrics.
• Prepare operational reports and provide insights to management for decision-making.

Business Growth & Improvement

• Identify opportunities to improve operational efficiency and service delivery.
• Support marketing and promotional initiatives to drive customer acquisition and retention.
• Implement systems and processes that enhance salon performance and business growth.
• Ensure compliance with salon policies, procedures, and brand standards.

Qualifications, Experience & Competencies

Qualifications

• Bachelor’s degree in Business Administration, Management, Hospitality, Beauty Management, or a related field.

Experience

• Minimum of four (4) years of relevant experience in salon operations, beauty management, hospitality, or a related field.
• Experience using salon management systems and Microsoft Office applications is an advantage.
• A valid driver’s license and the ability to drive will be an added advantage.

Knowledge, Skills & Competencies

• Strong leadership, organisational, and team management skills.
• Excellent customer service and interpersonal communication abilities.
• Strong problem-solving and decision-making skills.
• High attention to detail and commitment to service excellence.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong business awareness and results-driven mindset.
• Passion for beauty, wellness, and client satisfaction.

Application Deadline

27 July 2026

How to Apply

Apply online by clicking on the application button.